Customer Support Agent - Communication Specialist (Kundtjänst) i Stockholms län

Om tjänsten

Do you love providing exceptional service and great customer support? Are you an expert at communication who likes to ponder tonality and tinker with expressions? If you’ve answered “yes” to the above - we strongly encourage you to keep on reading!

The team & role

Becoming an agent in the Billogram Customer Support team means joining a small, but ambitious team dedicated to helping users of the Billogram service, as well as recipients of the Billogram invoice. We are an easy-going group of people who work closely together and who always try to push the boundaries for what modern customer support can look like. 

The Billogram users and invoice recipients reach out to us via email, phone, chat and social media with a wide range of questions. Some easily solved, and some of more complex nature that require internal as well as external collaboration. Besides taking care of incoming customer requests, the team also performs a number of administrative tasks such as managing transactions on client funds and verifying company information to ensure we are compliant with enforced laws and regulations. 

You will focus a bit extra on communication in this position, meaning you will take ownership of our help center and internal knowledge base, making sure that content is correct and presented in an accessible way. You will also play a key role in incorporating social media in our customer support strategy as well as initiate other projects that will improve Billogram’s customer communication! 

We believe you:

• Consider yourself to be a patient, service-minded and helpful person

• Enjoy interacting with many different people and are a true problem solver 

• Are a self-starter and feel comfortable working independently on initiatives and smaller projects 

• Have a few years experience of working with customer support, preferably at a SaaS company, with a technical and/or financial product

• Know your way around different systems (prior knowledge of the Zendesk Suite is preferred)  

• Have previous experience with customer support via social media and as a help center super-user 

• Speak Swedish and English fluently

About us

Billogram is a modern and motivated company out to transform the traditional paper invoice into a dynamic opportunity for companies to interact with their customers. We love all things digital and are always on the lookout for new, innovative ways to make everyday life a little bit easier and more fun. New members of the Billogram team often mention how easy it is to blend in with new colleagues, and we are immensely proud of the warm atmosphere and culture we have developed over the years. Welcome to the world of Billogram!

Extra information

Status

Stängd

Önskad utbildningsnivå

Universitet/Högskolestudier

Ort

Stockholms län

Typ av kontrakt

Heltidsjobb (förstajobb)

Typ av jobb

Kundservice / Call center

Körkort önskas

Nej

Tillgång till bil önskas

Nej

Personligt brev krävs

Nej

Språk

Engelska