Norwegian speaking Credit Risk Agent - Global Online Business i Stockholm

Volvo Cars is on an ambitious journey to re-define the customer experience related to car usage and ownership. Combining digital technologies and innovative services, we are committed to offer the most personal solutions in mobility. While Volvo Cars is pushing the boundaries within electrification, design, safety leadership, sustainability and more – some of the most exciting action is happening in the area of online sales.

We are building up Volvo Cars online sales capabilities and driving the shift towards direct consumer sales. Our aim is clear – to provide customers with modern, flexible and hassle-free ways to own a car, whether through a Care by Volvo subscription, lease, loan or cash. By that, shaping the future of the automotive industry.

The Norwegian speaking Credit Risk Agent role is a new role supporting, Care by Volvo and you will be part of the Credit Risk team. We manage credit and fraud risks with the product. When a customer subscribes, we look at thousands of data points to evaluate both the solvency and identity of the applicant, and we do it digitally in less than a second. Many customers will be approved automatically but a fair share we need to carefully investigate manually to make a final decision – that's where you come in! 

Your mission
You will solve difficult problems in a unique environment – blending the startup culture within online business and the mature business of Volvo Cars – with a talented and motivated team. You will ideally be based in Stockholm but as you will be collaborating with colleagues in different geographic locations, a certain amount of travel is expected. We are not able to offer relocation support for this position.

You will also
•Speak directly with customers and help them finalize their Care by Volvo application  
•Review incoming applications daily and make manual credit and fraud risk decisions
•Improve automatic decisions by analyzing data and using case-by-case insights from customers 
•Sample manual and automatic decisions and evaluate conformity with policies and instructions  
•Design operational processes that improve customer experience and reduce operational costs 

Who you are

On a personal level, we believe that you are somebody who thrives on delivering excellent customer service. You are also interested in pursuing more analytical tasks and want to work with data. For this role it is also important that you are flexible and enjoy working in an adaptive and fast-paced environment.

To succeed, we believe that your background and skills include
•    Fluent in Norwegian (native level proficiency)
•    Excellent written and verbal communication skills in English 
•    Ideally experience in customer service
•    Ideally experience from credit underwriting or fraud investigation
•    Bachelor's degree in relevant field

Location

Stockholm or Gothenburg