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Business Control on site Agent - Nordic i Borås

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Om tjänsten

Are you a person who is analytical and always putting the customers first?

For our Customer Service Centre in Borås, Sweden, we are looking for BCOS Agents. This is permanent contracts with full focus on steering our customer contacts to the right employees at the right time.

H&M’s Global Customer Service is a omni-channel and multi brand organization with focus on the customer dialogue throughout the customer journey. We are present in all online markets, where we serve both online and store contacts from all brands within the H&M group. Today we have around 3000 employees and work at 12 locations all over the world.

Your responsibilities

Your main responsibility is to focus on providing the most efficient ways of working within the Nordic Centres by planning, analysing and take actions to reach our service levels and goals.

The job of an BCOS Agent comes with lots of responsibility and lots of fun!

Your list of tasks includes:

Be an expert when it comes to act proactively, take fast decisions and ensure good traffic management for the Centres
Driving the Centres to achieve the Service Level Agreements for our Markets

Find the most optimal time for trainings, meetings and other activities requested on the Centres

Keep yourself updated on the latest security routines and follow them in your daily work
Support and provide other functions with necessary reports

Who are we looking for?

Just like everyone at H&M we believe you are result driven, business minded, flexible and are a team player. Other qualities we are looking for:

You have experience of Workforce real-time management 
You are strong in providing structured and relevant feedback 
You are analytical and can share your knowledge to develop our business
You are accurate and thrive with a high workload
You are confident in taking your own decisions 
You drive goals forward
You have a strong attention to details
You always want to develop yourself and others
You are confident with Microsoft Office and have a good level in English (verbal and written)

Sounds interesting?

The positions includes working hours during day-time, evenings and weekends.

Please apply with your CV and Cover letter at our Career Site 11th of March, at latest. Questions will be responded by , BCOS Team Leader Customer Service.

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Extra information

Typ av kontrakt
Heltidsjobb (förstajobb)
Typ av jobb
Körkort önskas
Tillgång till bil önskas
Personligt brev krävs

Borås | Detaljhandel | Heltidsjobb (förstajobb)

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