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Are you a person who is analytical and always putting the customers first?
For our Customer Service Centre in Borås, Sweden, we are looking for BCOS Agents. This is permanent contracts with full focus on steering our customer contacts to the right employees at the right time.
H&M’s Global Customer Service is a omni-channel and multi brand organization with focus on the customer dialogue throughout the customer journey. We are present in all online markets, where we serve both online and store contacts from all brands within the H&M group. Today we have around 3000 employees and work at 12 locations all over the world.
Your main responsibility is to focus on providing the most efficient ways of working within the Nordic Centres by planning, analysing and take actions to reach our service levels and goals.
The job of an BCOS Agent comes with lots of responsibility and lots of fun!
list of tasks includes:
• Find the most optimal time for trainings, meetings and other activities requested on the Centres
Who are we looking for?
like everyone at H&M we believe you are result driven, business minded,
flexible and are a team player. Other qualities we are looking for:
The positions includes working hours during day-time, evenings and weekends.
Please apply with your CV and Cover letter at our Career Site 11th of March, at latest. Questions will be responded by , BCOS Team Leader Customer Service.
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