Service Specialist i Stockholm

Klarna makes shopping smoooth. And we do it with flair because shopping is fun. Every day, we help customers, businesses, and partners explore just how smoooth the modern shopping experience can be. 

It means we’re constantly changing the game. Always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead we inspire our people to take an irregular career path. As a company of 350 dynamic start-ups, our whole business is built for it. So once you’re in, there’s no telling what will happen next.

Merchant Manual Onboarding is the operational team specialised in merchant configurations in Klarnas back-end systems. The team onboard new merchants by administering the contract and the merchant’s organizational information in Klarna systems. We also, at the end of the merchant life cycle, handle offboardings as a decision by Klarna or the merchant themselves. Our aim is to ensure a smoooth merchant journey by offering exceptional service.

What you will be doing:

• Onboarding Key Account merchants in Klarna systems. 
• Assist our offshoring partner with daily questions about our tasks.  
• Quality assure the work of our offshoring partner. 
• Act as a go-to person and support inhouse for merchant admin related questions. 

You should get in touch with us if you:

• Always put great emphasis on details and quality, and likes working with administrative tasks. 
• Are self-driven and a natural problem solver. 
• Enjoy working closely with internal teams such as commercial, Merchant Underwriting and Merchant Service. 
• Want to develop a deep knowledge of Klarnas Product offerings. 

In order to be successful in this role we believe that you will have:

• Great communication skills in English, written and spoken. 
• Strong ability to take on a holistic perspective.  
• A business oriented mindset with attention to details. 
• An accurate and organised way of working, and ability to work in a fast paced environment. 

We offer you an international working environment filled with smart and ambitious colleagues. We know that diverse teams are strong teams, and welcome those from all different backgrounds and experiences. Your role will make a difference, and you will be a player in a team that has a strong impact on the business result. As an employee at one of Europe’s fastest growing companies, you will play an important role in taking Klarna to the next level.

Klarna was founded in Stockholm, Sweden in 2005. Since then, we’ve changed the banking industry forever. And now we’re creating the world’s smooothest shopping experience. We serve 80 million consumers worldwide, and partner with 190,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world’s leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by +2,500 people from 90 nationalities.