Technical Customer Service Advisor, e-commerce, Sweden i Stockholm

We are looking for a talented and experienced Technical Customer Service Advisor to join Nordea Connect.

Nordea is fully utilizing its market position and vast payment expertise in bringing a strong e-commerce offering to the market for our corporate customers – with big interest across the Nordics. You will be able to, together with your colleagues, bring Nordea Connect, Nordea’s payment service provider to corporate customers

We truly believe that online payments and e-commerce services will play a big role in the bottom line of our corporate customers’ business, and we are constantly evolving our offering and developing new services that exceeds the expectations of our corporate customers. Our Nordic payment service provider, Nordea Connect, was rolled out in all Nordic countries last year. Beyond this, we are developing and offering new e-commerce and merchant services to support our corporate customers on their e-commerce journeys. 

That’s where you come in. We’re offering you a truly unique opportunity of being a part of building and supporting a new product suite in the largest bank in the Nordics. Nordea’s size, brand and relationships as well as the need from our corporate customers offer us a unique position in helping our customers navigate the online landscape. We have been serving our corporate customers with their financial needs for many years, and now we get to join them as a partner on the journey of fully realizing their online ambitions.

At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger. 

To build a successful career with us, you need to be able to combine your know-how with being a team player who is willing to share your ideas, but also be open to other people’s ideas.

We are looking for a customer obsessed, result-driven and hands-on person, with deep technical support and professional IT experience, preferably from e-Commerce and online payments.

You will be accountable and responsible to provide technical support to our live Nordea Connect corporate customers. You will do this in close collaboration with your team colleagues, our IT organizations, product management, 3rd party partners, enterprise architects and other support functions in the Nordea Connect value chain. You are located in Sweden.

You’ll join the Operations and Support team within Nordea Connect Solutions, working as an 2nd line Technical Customer Support advisor reporting to the Head of Nordea Connect Solutions. You’ll play a key role in ensuring we provide our corporate customers with excellent support and service.

What you will do:

• Acting as 2nd line Technical advisor, problem solver and trouble shooter between Nordea Connect 1st line Customer Support and our different development teams on all kind of technical questions or issues coming from e-Commerce corporate customers.
• Acting as 1st line advisor and problem solver for all questions coming via Nordea Connects own self service help center on nordeaconnect.com.
• Following up on emails and answer them via our Zendesk tool.
• Explaining the benefits and functionality of Nordea Connect to external and internal stakeholders.

You join a self-driven highly motivated team working in an agile setup in Nordea Connect. The role is based in Sweden, Stockholm.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

Your profile and background:

• Proven track record of hands-on technical customer support (preferably SaaS environment).
• Have a passionate and strong customer mind set, excellent written and verbal communication skills and ability to drive a multitude of concurrent complex workstreams in a customer facing environment.
• You have strong sense of initiative and self-motivation that will add value to a fast-growing business.
• You have passion for solving complex technical problems and are an analytical thinker that is solution-oriented, don’t take no for an answer and always challenges status que.
• Are excited by challenging situations, work well under pressure and have great coordination skills.
• You have a go-get attitude and a high execution capacity.
• You are a team player and feel comfortable of working with people from diverse backgrounds and skillsets.

Furthermore, we would like for you to have:

• At least five years experience working hands-on with e-Commerce/online payments, with a proven track record from technical customer support, integration, customer success or operations, preferably in a SaaS environment.
• Entrepreneurial mindset with strong experience from working in both complex and fast-paced corporate environments. It is important that you understand Nordea legacy and policies and are able to maneuver in this landscape. 
• Highly knowledgeable within the digital space and e-commerce, with proven track record.
• Excellent written and verbal communication skills and capacity in English and one Scandinavian language, Swedish/Finnish combination is an advantage.  
• High level of energy and engagement with an ability to work in a fast-paced environment with time critical deliverables / turn arounds.

If this sounds like you, get in touch!

Please submit your application no later than 2 August 2020.

For more information about the position, please contact Carl von Eckermann, : +46 76 695 71 66,

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.