Inaktiv platsannons

IT Service & Support Engineer i Stockholm

Klarna is listed 8th on CNBC most ‘disruptive companies in the world’ list for 2016, alongside Uber, AirBnB and coming above companies like Snapchat and Spotify - we are really starting to change the global world of payments. Join us on our journey!

Om tjänsten

On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.


As an engineer in the Productivity Service & Support team you will provide technical support and guidance to Klarnas employees all around the world and support local users onsite with hands on support. Work with improvement of the support process and actively contribute to the Productivity Service & Support team's continuous development. Klarna is a company which changes constantly so we are looking for a self driven, ambitious, positive spirit to join a great team. You will work closely with other teams in the Productivity group to ensure that we deliver the best productivity experience possible to our internal customers around the world.
What you will do:
    • Act as the primary point of contact for the users regarding software and hardware support
    • Give Klarna employees the best support possible, keeping them productive
    • Ensure that the users issues are investigated, solved or escalated and redirected to the correct team
    • Deliver hardware and software support according to SLA
    • Support users via remote tools or onsite in the local office
    • Give user guidance and advising on the solution
    • Continuously suggest improvement on support processes and routines
    • Work on identify trends and issues proactively
    • Documenting and sharing knowledge instinctively
    • Handle incoming tickets via ticketing system, and support via chat channels
    • When needed assist other Productivity teams in projects or with tasks
Who you are:
    • You have previous experience of service desk work, troubleshooting and solving issues with knowledge of hardware and software
    • You have good knowledge on Mac OS and Windows platforms and mobile devices such as iOS and Android. We also work with Jira and Gsuite, experience in that would be a bonus
    • You have a logical mind, like challenges, teamwork and have a strong customer service ethos
    • Communication and knowledge sharing is a natural part of your profile.
    • You have excellent verbal and written communication skills in English language

    • Please Note: We are unable to offer any relocation support for this position. However, we will gladly assist with work visa applications where required.
How to apply: Please send us your CV or LinkedIn profile in English.

What we offer:

Diversity & Community
With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact
Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Trust & Collaboration
Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.

If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success. 

At Klarna, You can choose between working from the office, remotely within your employment country, or even outside of it for up to 20 working days per year. Flex it up!  

Additionally, we’re providing each Klarnaut with a contribution and equipment to improve this flexible work life. Use it to glow up that personal home office space, or upgrade those work accessories.

Challenges & Rewards
We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.

About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.

Publicerad den

30-03-2024

Extra information

Status
Stängd
Ort
Stockholm
Typ av kontrakt
Heltidsjobb (förstajobb)
Typ av jobb
Civilingenjör / Arkitekt, IT
Körkort önskas
Nej
Tillgång till bil önskas
Nej
Personligt brev krävs
Nej

Stockholm | Civilingenjör / Arkitekt | IT | Heltidsjobb (förstajobb)