Data Analyst - Uptime i Göteborg

Want to join us on our exciting journey?

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference.

The automotive business is changing rapidly, and Volvo Cars is pushing the boundaries within electrification, design, safety leadership and sustainability. New business models are emerging, and we are re-defining the customer experience related to service, car usage and ownership.  

 
Who we are
Uptime provides consumer relations operations for Volvo Cars and affiliated brands through contact centers. Our agents are the facilitating link between the brand, the consumer and the dealer network, acting as brand ambassadors and companions through the consumer journey.  
Besides running operations, Uptime designs how and what our consumer relations centers operate for each partner in selected markets. We secure capabilities needed and develop processes and products to release a premium and branded customer support for our partners, mainly Volvo Cars and Polestar. We develop needed trainings and make sure our agents get the right competence to be able to perform a good job.
Today Uptime operates within EMEA, and support Polestar in China. The Americas has just become part of the Uptime umbrella and a project to identify set up for APAC is under way.

About the position
To cater for the future and deliver on today’s demands on a premium, hassle-free customer service operation we need a business-oriented Data Analyst to continue to drive the Consumer Insights area within Uptime Operations.

You will be part of an international team and work closely with the Uptime operational teams to secure, provide and develop data driven optimization to increase efficiency and value creation for Uptime and our Partners. The Uptime Consumer Insights team is the core function to secure, provide and develop data driven optimization to increase efficiency and value creation for Uptime and our Partners. 
Uptime is in a build-up phase, which will give you an exciting, ever-changing job in a global environment providing you with opportunities to develop both professionally and personally. You will be part of creating the next generation of seamless automotive operations for all Volvo Car group brands and future customers.

What you will do
As Data Analyst within Uptime Consumer Insights, your main task and responsibility will be to carry out analytical assignments from extracting, cleaning and organizing raw data to value creation in close collaboration with our operation and our Partners. 
You will: 
•    Work with development of business backend system for data driven decision and actively support new solutions to approach big data in relation to operation and performance tracking 
•    Actively be working with information, statistical analysis, process modelling and data architecture and translate those outcomes by creating data visualizations and dashboards 
•    Support our advanced analytics needs, inform business strategy through data-driven insights 
•    Build, maintain and optimize current algorithms and data models  
•    Drive the development of our data enterprise platform 
•    Collaborate with cross-functional business units to understand company needs and devise possible solutions 

You and your skills 
You have good business understanding, senior experience working as a Data Analyst and have worked in the agile environment using SAFe or Scrum.
You have at least a B.Sc. degree in Mathematics, Computing Science, Statistics or equal and experience from comprehensive visualizations, preferably in automotive and connected services. 
You have experience working in a global cross-functional environment and an area of transformation in organizations related to customer service and/or data driven business development. 
Hands on experience within BI capabilities including Power BI & Tableau in creating dashboards & good understanding of data mining techniques using Python. We also see that you have experience from one or several areas like;
•    Database using MS SQL, Oracle
•    Microsoft office suit with a strong working knowledge within excel macros.
•    Azure DevOps along with Azure Cloud suit for analytics including Azure Data lake
•    Salesforce Service Cloud, Social Studio, Lead Management
You are fluent in English, verbal and written

On a personal level
To be able to fully enjoy this position you should be truly passionate about data, be a structured, pragmatic and curious person with analytical mindset and a ‘can do’ attitude. 

You are expected to understand complex business challenges, develop hypotheses, integrate internal and external data sets, analyze them and effectively communicate your findings. During your career, you have developed skills and experience for efficient facilitation in different formats and scenarios. 
You have a natural feel for continuous learning and personal involvement and possess the drive to operate a big data analytics toolkit. You have the ability to plan your work, cooperate and follow up on deliveries.
Since the area is in an early phase, it’s important that you are comfortable to work in an agile way in a fast-changing environment.

How to learn more and apply
Does this sound like your next challenge? Please submit your application. 
If you have any questions regarding the position you are welcome to contact Head of Consumer Relations Development, Niclas Medin niclas.medin@volvocars.com, and for questions regarding the recruitment process, please contact Pedram Yousefi, at pedram.yousefi@volvocars.com
We want your application at the latest 2021-02-26

Please note, due to GDPR applications via email will not be accepted.
 

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.