Customer Support Intern i Sweden

Om tjänsten

Customer Support Internship What’s our current challenge? We’re a cross-Nordic outdoor fashion brand focusing on women, launched in late 2019. We are currently experiencing a very positive growth trend backed by the increasing interest for the outdoors and women loving our products. With growing demand, there’s also an increasing amount of customer errands to handle on a daily basis. Since we’re a Direct-to-Consumer (DTC) brand, creating an unparalleled customer experience is absolutely essential. The great thing is, we have the best customers making customer service a joy! Why join us? You’ll be part of shaping the customer journey and learning the ins and outs of building a new DTC brand. You’ll work closely with the CEO, Jemina Pomoell, ex-investment banker which will let you gain invaluable insights into the company’s customer-facing operations. This role could be developed into an Operations Trainee if of interest by the candidate. Your responsibilities: * Manage customer support emails * Ensure smooth delivery experience, working closely with our warehouse and logistics companies * Handle errands related to returns and exchanges and assist in developing a smooth returns and exchange process * Manage customers inquiries through our website chat tool, Tidio and social media Who we’re looking for: * You’re a self-going and proactive individual who can structure your own work day. * You’re extremely detail oriented and structured in your work * Positive and constructive attitude to tackle also challenging situations * You can work at least 1-3 hour per day, Monday to Friday for a minimum of 4 months. Required Skills: * Fluent in English and Swedish. Finnish is a big plus but not a must * Previous experience with customer service or working with hospitality * Working knowledge with digital tools and platforms * Ability to have a creative approach to finding new ways of communication as well having a creative eye for the visual appeal of the brand identity Start date: The internship starts asap. Compensation: Hourly based compensation (internship level)

Extra information

Status

Stängd

Önskad utbildningsnivå

Universitet/Högskolestudier

Ort

Sweden

Typ av kontrakt

Internship, Jobba hemifrån

Typ av jobb

Kundservice / Call center

Körkort önskas

Nej

Tillgång till bil önskas

Nej

Personligt brev krävs

Nej

Språk

Engelska