Customer Service Associate (various roles) i Stockholm

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

We’re revolutionizing shopping. Next up? Your career.

We connect with our customers. We are problem solvers. We deliver quality. 

As a Customer Service Associate at Klarna you will work with other people - our Klarnauts - sharing the same focus: Customer Obsession. You will serve Klarna’s customers in the best possible way in our different channels (email, chat, phone) and always strive to reach for a solution. This position aims towards our Fraud operations teams. The role will include duties such as:

As a specialist within one of our Fraud operations teams, you will be responsible for performing fraud reviews and investigations of card chargeback and high risk transactions across a range of Klarna’s markets and products. You will process, analyze and present findings in relation to fraud chargebacks. The role requires you to be able to work individually whilst also collaborating with others to identify and highlight suspicious patterns in fraud behaviour.

You will also.

• Exceed customer expectations: Own the customer problem and find the best solution no matter the complexity.
• Evaluate different alternatives: When looking for a solution, you do it the Klarna way: Simple, creative and quickly having the customer journey in mind.
• Master provided tools: Learn and understand all relevant tools, processes and ways of working.
• Understand that quality lies within the detail: Accomplish customer requests with accuracy in order to provide high-quality service.

You should get in touch with us if you.

• Have an interest in fraud prevention and protecting customers from fraud.
• Are curious about learning how to review and process large sets of information and are not afraid of numbers.
• Have an analytical mindset and willing to suggest new approaches to solving a problem.
• Language competence in English and Spanish is a merit.
• Enjoy working in a fast paced operational environment.

About Klarna’s offer

• Diversity & Community - Work with talented people from 100+ different countries in our brand new English-speaking offices in Stockholm City Centre. With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. 
• Learning - Thrive in a learning and development focused environment with an emphasis on knowledge sharing and training. Have a sneak peek at how your progression could look like at Klarna here
• Compensation - Receive an attractive salary, pension, and insurance plan plus benefits for gym memberships.
• Office perks - Klarna provides 2 free lunches at the office from Uber Eats, free breakfast, fruit, coffee & drinks in the office.

If this sounds like a step forward in your career, don’t hesitate to apply: Include your resumé in English and a few words about why you want to join Klarna. Interviews are conducted on an ongoing basis. Let’s have a chat! 

Start Date: As soon as possible 

Employment time: full-time. 

Note: we're not able to offer relocation support or support with work permits for this position.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.