About Klarna
Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.
Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.
Are you an analytical person with an investigative mindset who is looking for a challenging role in a fast paced and constantly changing fraud environment employment? Do you want to be a key player, ensuring that we stop fraud at the door?
Perfect – then you should join our Fraud Detection Team!
Klarna strives to have customers shop anywhere, anytime with minimal hassle, which requires a sound understanding of each individual customer – this is where you come in.
What you will be doing
As a Service Delivery Specialist on Fraud Detection, you will be performing reviews and investigations of high risk transactions for most of Klarna’s markets and products. You will identify, prevent and monitor high risk transactions in relation to fraud. You will work individually and with the team to identify patterns in user behavior.
Your will performing operational tasks such as;
- Review of high risk orders, identified by our system controls.
- Monitoring of trends and highlighting suspicious orders (Undetected Monitoring).
- Root cause analysis of unpaid orders.
- Provide ongoing feedback to Fraud Prevention on fraud trends and alarm performance.
- Support on the development of fraud detection processes and routines linked to wider business initiatives such as market expansions or new product launches.
You will work in a cross functional team and in close collaboration with the Fraud Loss Recovery and Fraud Prevention teams.
Part Time Work Arrangement
The part time employment implies working mainly on weekends and holidays as required. Minimum working hours: 40 hours per month, that can potentially increase based on holidays and forecasted workload.
Required Qualifications
We are looking for an analytical individual with great talent who is looking for a challenging job with a technical touch. We place great importance on how well you fit into the organization, analytical skills, detail orientation and your technical interest. This is more important than what you have done before!
You:
- Have an interest in learning how to process large sets of information and are not afraid of numbers
- Have analytic skills
- Have a technical interest
- Speak and write good English
- Enjoy to work in a high pace operational environment
In order to be successful in this role we believe that you will have:
- A strong ability to process large sets of information and detect anomalies
- A structured and accurate way of working- Good communication skills, both verbal and written
- A strong drive and enjoy working in a high pace operational environment
Be aware that we are not able to offer relocation support for this position.
Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.
