Head of Product Analytics for Customer Domain i Stockholm

H&M Business Tech is established to take the lead in changing the fashion industry completely, combining business and technology with innovation to create new business and customer value. We want to release the power of people and believe the best ideas evolve when great minds with different perspectives meet. We believe in our people, and always encourage new ideas and initiatives… Are you up for a challenge? Do you continuously want to surprise and delight our customers?

Are you a senior analytics leader passionate about unlocking insight to make better digital experiences for our customers? Are you interested in building and coaching a strong team of data analysts? Are you interested in leading a digital transformation, putting in place new ways of working and capabilities that will accelerate the growth of H&M Group?

We are looking for a customer-obsessed Head of Product Analytics – Customer to join the Customer Domain at H&M Group. This role is part of our Business Tech organization. Within Business Tech, we aim to continuously surprise and delight our customers through our digital capabilities. We explore new ways of working, have a customer-focused mindset, embrace our strong values, and release the power of our people to innovate and develop products that make a meaningful impact to customers all over the world.

About the position:

As Head of Product Analytics, you will be a part of the Customer domain leadership team and lead the data analyst competence. Data analysts are an integral part of our 80+ product teams across the domain, bringing data-driven insight to help ensure our product teams are focusing on the right problems and measuring impact of our initiatives.

Your responsibilities will include:

• Recruit, develop, and grow data analyst team across the Customer domain including staff responsibility for data analyst competence leads
• Develop and ensure proper KPIs and measurement plans in place for all products
• Operate as a part of the Customer domain leadership team, ensuring our product strategy and product roadmaps are grounded in quantitative insights
• Compile and communicate a regular overview of Customer domain KPIs, conducting ad hoc analysis as relevant to understand the ‘why’ behind changes in KPIs
• Align targets and conduct follow up on performance of domain OKRs
• Ensure domain and product area dashboards are in place working together with the Strategy & Steering team
• Work closely with analytics teams across the broader H&M Group to facilitate insight and knowledge sharing
• Inspire teams in data-driven product development and a test & learn culture

Your mindset & skills

Our journey will lead to something new and exciting - we will test, fail and learn. You are an important leader in this transformation; therefore, we believe you are flexible, stress-resistant, and able to work in an environment that is not yet formalized.

We believe you are a strong leader in data analytics with a robust background in analytics and BI. You are willing to roll up your sleeves and get your hands dirty, and you are able to zoom out and see the bigger picture. You stay up-to-date with the latest techniques and tools for analytics and BI, and you thrive in a matrixed organization with both complex and evolving technology and products.

You also have experience and passion for leading and developing others. You believe in a culture of collaboration, transparency, safety, and trust. You empower others to fail, learn, and grow and celebrate success as much as failure. You are a visionary that coaches and empowers your colleagues with the most relevant competencies so they can lead, collaborate, and deliver exceptional results.

Furthermore, we believe you bring:

• Multiple years of leadership experience with a ‘servant leader’ orientation
• 10+ years experience in data analytics and BI with extensive knowledge in a variety of analytical tools (SQL, Python, R)
• Experience delivering reports in different data visualization tools such as Power BI (or equivalent)
• Experience with experimentation (A/B testing principles, application of statistical concepts) and conversion rate optimization (CRO), especially within a large company setting
• Are a great communicator with the ability to translate data into insight and tell a story around it to guide roadmaps and priorities
• Proven ability to deliver results in a matrix organization and a natural inclination to bring people together across functions to share knowledge and insights
• Relevant academic background

Do you think we are a match? We hope so!

This is a full-time position based in Stockholm or Berlin. Apply with CV and Cover Letter (English) as soon as possible but no later than 16.05.2021

The selection process will involve HR, Business Tech leaders and senior stakeholders from relevant business functions. We will also collaborate with an external recruitment partner in this process.

For questions about the position, please contact Talent Acquisition Specialist