Global HR Business Partner for H&M Customer Service i Borås

Are you ready to write the next chapter of your H&M story? In customer Service, our vision is to support our business by making our customers' lives easier.

Find your place in a dynamic, fast changing environment where every day is an adventure and where you live every moment through the values to turn challenges into exceptional results for our customers, colleagues and business.

H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Today Customer Service has around 3500 colleagues globally and has established 17 Customer Service Centres around the world, so far.

Together with the CS Global HR team you will contribute to business growth and be part of setting the CS Global HR strategy according to the business needs.

As HR Business Partner, you will actively contribute by working closely in partnership with our business leaders and local HR managers. You will be accountable for the HR agenda and HR goals being implemented and anchored in the business. You will work both strategically and operationally, to ensure that our HR strategies are executed in the most effective and efficient way. Your mission also includes:

.          Driving and supporting change on both a team and organizational level.
.          Being a strong role model and ambassador for H&M Groups values and culture.
.          Work actively in partnership with the managers supporting and coaching them in people related matters
.          Drive the CS HR focus areas together with the CS Global HR team
.          Independently lead HR projects and initiatives to meet HR goals and to deliver high quality on HR processes
.          Anticipates HR related issues and proactively addresses employee matters. Analyzes trends and metrics to develop solutions and policies.
.           Responsibility for employee relations – including labor law and union negotiations.

Who is right for the job?

 We are looking for a strategic and business-oriented HR Business Partner with a positive, agile and pragmatic approach. Just like everyone at H&M Group, we believe you are an ambitious sociable and prestige less team player, full of drive and optimism. We also believe you have a strong drive for constant improvement, see possibilities and a better way forward, yet are open-minded and humble.

What’s your background?

.          Have a degree within Human Resource Management and a few years’ experience of working as a HR Business Partner adding value to the business, preferably in a company with global presence
.          Comfortable in handling all operational aspects of a yearly HR cycle
.          Employee relations experience
.          Experience of creating and implementing strategic plans and translate business needs into HR solutions and actions
.          Experience from leading HR projects
.          Used to and comfortable working in an international environment
.          Excellent English both written and spoken
.          Good understanding of Swedish Labour Law with experience of union negotiation

This is a temporary position for 1 year based in Borås or Stockholm. Last application date is the 5th of may. Occasional travel will be required. Questions regarding this position will be answered by Malin Elmström, , +46734-622545.