Collections & Dispute specialist towards Netherlands - Global Online Experience i Stockholm

Volvo Cars is on an ambitious journey to re-define the customer experience related to car usage and ownership. Combining digital technologies and innovative services, we are committed to offer the most personal solutions in mobility. While Volvo Cars is pushing the boundaries within electrification, design, safety leadership, sustainability and more – some of the most exciting action is happening in the area of online sales.

We are building up Volvo Cars online sales capabilities and driving the shift towards direct consumer sales. Our aim is clear – to provide customers with modern, flexible and hassle-free ways to own a car, whether through a Care by Volvo subscription, lease, loan or cash. By that, shaping the future of the automotive industry.

What we offer

As Global Online Business grows with more markets and products, we are setting up a new central team that will manage collections and disputes with our end customers for our European markets. Your task will be to for Dutch and English-speaking countries to perform the entire dunning and overdue collection process as well as manage, investigate, and solve customer disputes. As this is a new team, you will be part of setting processes and structures from scratch and make sure Volvo Cars deliver excellent customer service. In your role, you with be in the middle of complex issues and daily talk with many stakeholders and teams.

What you´ll do

In this role, you will support our customer care call center and finance teams and drive improvement projects and support new implementations. The role also includes document processes and provide input to the digital development and test new system functionality

You and your skills

We are looking for people who take accountability, both for their own direct area of responsibility, and the success of the team. Who dare being bold, in a thought-through way, with integrity, and curiosity as guiding stars and who always focus on the customers. To succeed, we believe that your background and skills include:

• Being fluent in English and Dutch.
• Experience within a customer-facing role.
• Excellent communication skills and ability to provide a great customer experience.
• Higher education

It is also seen as beneficial if you have worked with operational and customer processes in an international company.

Location

HQ Gothenburg or Stockholm