Product Specialist - UX - Volvo Car Retail Solutions i Göteborg

Let's create the future together.

Do you want to be part of an exciting journey and help in continuously delivering value to our customers? At Volvo Car Retail Solutions, our vision is to be the digital engine in Volvo retail. We are on a journey with our customers towards digitalizing the future.

We combine IT expertise with automotive retail knowledge to create solutions that makes the life of automotive retailers easy. Our customers are in Sweden, Norway, Germany and Japan. We are constantly looking for talented people within IT and the automotive retail industry. There is no better time to join us than right now! Our greatest asset are the people working here. We believe that if we treat each other with respect we create a warm and inspiring environment. We build on peoples’ strength and together we make a difference. We encourage diversity and we welcome everyone to our very dynamic and rewarding environment.

What we offer
We breathe agile, deliver value continuously and work mostly with updated technology.
Together we work according to DevOps and we are responsible for both development and maintenance of our products. 

Basically, we have built our solutions to create better flow during the day. We have optimized every section, from workshop bookings, the job in the workshop and, finally, the handover of the finished car. We give the technician a good start of the day with an overview of the calendar. Through this, the technicians can plan their work and create a good structure. When the job is about to be done, we have strived to minimize friction by making the solutions easy to learn and creating simple flows through the systems. To give our technicians more time with the customer and the car.

Who we are 
For the development of Volvo Car Retail Solutions, we will strengthen the Organizer team with a Business Analyst with UX mindset and/or background. In this role you will work in close collaboration with a team of 5 people in the organizer team. Your teammates are the product owner, team coach, tech lead, developers, and a business analyst.

The team’s responsibility covers the areas within development, support for retailers that support end-users, support for new market launches and balancing internal stakeholders within Volvo Cars.

You will be joining a team of dedicated colleagues, striving to improve the current operations as well as prepare for new launches of markets. We are curious and service minded, aim to have big ears and be humble in how we approach new areas. We are always looking for ways to improve and are not afraid of challenging things. Having fun at work is something we value a lot, as well as the importance of enabling people to recharge and have an appropriate work/life balance work in a sustainable manner. Are you going to be the next person joining us? We can’t wait to meet you!
 
Your mission
Organizer a booking system tool that supports Volvo Retailers in making sure they have the right technicians and resources at the dealers for the customers using the booking tool. Our booking system helps the retailers to become more efficient and profitable. At times you will support the retailers on their queries but also think relentlessly on how to better improve the tool so that the usability improves. Your team supports in developing new features. You will be conducting testing before we deploy the features to production. Here you make an impact on the retailer’s future success and make life less complicated for the end user. 

As a Business Analyst within the Organizer team you will work together with the team, internal stakeholders, product teams, retailers, local market representatives to design processes and solutions for optimized handling of both customers, resources, and vehicles. It is vital that you are a strong communicator and relationship builder. 

You will also partner up with demos and trainings together with the PO attending meetings with Volvo Cars and the retail network. You have a strong business acumen and will participate in activities to assess new initiatives and give input to developing Organizer as a tool. Capturing business needs, doing initial assessments, and creating process concepts to place system requirements for the building of system solutions are important tasks for the Business Analyst. You will also develop supportive material for demos, manuals to end users and other knowledge articles. 

To be successful there is a need to have a good understanding of our consumer journeys and the desired consumer experience. It is at the same time crucial to be on top of our vehicle and agent journeys so that solutions are optimized from both a customer/retailer agent perspective, as well as vehicle and retailer partner perspective.
 
The scope of this role is global as you will cover our existing live markets in EMEA and be part of launching new markets.

Who you are
We value flexibility, teamwork and an outgoing and creative and self-driving personality. You are happy to share your knowledge with both customers and colleagues. As a person you get things done and you are insightful, empathetic, and constantly come back to the question why. Cooperation is a crucial factor for success, and to thrive with us, it is important that you like working as part of a team where inclusion and low prestige are key contributors to our success.

By nature, you are curious, analytical and proactively spot patterns to look at how we can change our processes and tools to make it more effective and efficient. Most likely you have supported booking systems in the past, this would hugely benefit you in this role but does not have to be within the automotive industry. We see that you have experience within leading process improvement projects, training, and customer support. You have a good understanding for delivering customer value which is at the centre of your activities. With a hands-on approach you are not afraid of stepping up to responsibilities and know how to evaluate different perspectives and creating a base for decision making. It is beneficial if you have experience of more advanced booking systems or worked with processes for optimization of resources. If you have experience using Figma that is a bonus.

Your mindset is that you find every aspect of the work challenging and fun, from day to day questions by users, supporting development, process improvements discussions as well as more strategic questions on market level. Ideally you have a university degree or equivalent experience with strong business acumen and are fluent in English as well as Swedish verbal and written.

Location
Lindholmen, Gothenburg Sweden