Experienced Change Manager

Are you a driven Change Manager that are looking for a new challenge and wants to strengthen our Change & Release Management Team?

Come and join our journey in an area where we are moving from application delivery to service delivery. The area that is called “Sales Store” focuses on IT-solutions for our stores globally. In order to stay competitive, to expand and to provide the best customer offer, the need of efficient IT-solutions is greater than ever and this is where you are needed!

We are transforming the Change & Release Management function in order to take on the full responsibility for the change, release and deploy processes. This includes the responsibility to ensure correct handling of all changes affecting the Point of Sales solution according to the agreed change and release processes as well as overall responsibility of the release schedule and release planning at the service area.

Using your analytical and methodical skills, you will be working in close collaboration with our business and our suppliers and build a foundation to create value to our business – every day. We believe you are a driven and confident individual – someone who can take initiative and drive the effort forward to ensure success in the change and release process. We also believe that you are a problem-solver, where you quickly grasp challenges, identify solutions and do have a “make-it-happen” mindset. You will be acting in a work environment with high pace and constant changes and that will challenge you to perform at your best.

H&M is an exciting place to start an IT career! We open up at least one new store every weekday somewhere around the globe at the same time as we’re expanding online. This requires a lot from our IT-solutions with fun challenges along the way! We offer a dynamic and creative work environment where we as a team grow together. As one of the world’s largest fashion retailers we can offer you endless career opportunities.

Your responsibilities

The job of a Change Manager at H&M comes with a lot of responsibility – and lots of fun.

Your to do-list includes:

- Register, assess and dispatch RFC:s
- Assess basis for decisions
- Ensure that decisions are taken by the correct people in the correct time (through internal / external CABs or within your own mandate)
- Lead and develop decision forums and capacity forums
- Ensure end to end communication with identified stakeholders including change forum with Principal Suppliers
- Ensure resource planning and create release directives for releases
- Inform target groups of news and changes of processes and wow
- Supporting all Change Analysts and release coordinators in process and ways of working
- Conduct training sessions and create training material for target groups regarding change, release and deploy process

Your skills

Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism.

And your skills include:

- Vast and in-depth experience (three years or more) within Change Management, Release management, or other relevant maintenance management
- Excellent communication skills in speech and writing in both English and Swedish
- Experience from planning and facilitate meetings and workshops both internally and externally

It is an advantage if you have experience from retail. It is also meriting if you have experience from service delivery as well as ITIL, JIRA, SharePoint and ServiceNow.

Sounds interesting? Here’s your chance for a career out of the ordinary!

For questions contact Ann-Sofie Flodin or Rickard Norman or 08-796 55 00.

Send your CV and Personal Letter no later than August 28th 2016.

The IT department is an important part of the company’s business and carries out operations, software development and maintenance of the company’s systems and business applications. Our goal is to supply as cost efficient IT solutions as possible in order to offer our customers “Fashion and quality at the best price in a sustainable way”. The IT-department is located in Stockholm and Borås and conduct business virtually all over the globe. The H&M group includes in addition to H&M the brands COS, Monki, Weekday, Cheap Monday, & Other Stories and H&M Home. As an IT-department, we work with all brands.