German Speaking Service Agent i Stockholm

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.

As part of Klarna's CS Social Media team, you will be providing high-quality professional service to our consumers, via Social Media channels.

We receive everything from simpler questions about invoices to complex technical issues and complaints. 

You will communicate in an open, helpful and engaging tone and focus on finding the right solution for each case. You're an excellent communicator, knowing that what’s written in Social Media is not always between four eyes but for the world to see.

 

We are looking for ambitious people with significant drive and a good level of communication.

You should be passionate about your job and enjoy a fast-paced international working environment. You will play an important role in taking Klarna to the next level thus, you should desire to go above and beyond to produce the best work results! At Klarna we embrace change, you should dare to challenge the status quo and be persistent. You should always strive to make improvements and have a passion to serve as an ambassador for our brand.

We mainly deal with public mentions, so it’s important that you feel comfortable communicating on behalf of Klarna.

You should have

• Negotiation and conflict resolution skills.
• Knowledge in Social Media platforms, such as Twitter, Instagram and Facebook.
• Native language skills in German.
• A good level of communication and no fear of responding to our customers publicly.

A natural problem solver and have the ability to see problems with a holistic approach.

Unafraid of new challenges and you develop by setting goals, both individually and in the team.

 

Part-time

Flexible hours

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.