Data Privacy Coordinator (DPC) - Customer Service Nordic i Borås

H&M’s Global Customer Service is an omni-channel and multi brand organization with focus on the customer dialogue throughout the customer journey. We are present in all online markets, where we serve both online and store contacts from all brands within the H&M group. Today we have around 3500 employees and work at 16 locations all over the world.

Role: Data Privacy Coordinator (DPC)

Contract: Temporary for 1 year, fulltime contract

Location: The role can be located on any of our Nordic Customer Service Centres - Borås (Sweden), Greve (Denmark) or Barcelona (Spain)

Start date: The start is planned to 1st of December 2021

The Data Privacy Coordinator is overall responsible for managing both customer and employee data compliance within the Customer Service Centres.

• Ensure that data privacy policies, guidelines, processes and templates are communicated to the stakeholders within the Centres
• Support the Data Privacy group answering customer contacts 
• Support central functions to reach out with specific local awareness 
• Act as a contact person and to cooperate with the local data privacy/GDPR supervisory authority 
• Support the privacy process owners within the Centres to stay compliant
• Continuously communicate and cooperate with the privacy process owners, function DPC's and DP Office
• Ensure compliance with H&M data privacy guidelines and policies for the privacy processes
• Support internal and external audit work
• Attend H&M’s data privacy training and follow H&M data privacy guidelines

• Has work experience or a degree connected to General Data Protection Regulation 
• Likes to delve into the details and work administratively
• Is very precise and has a need to work according to procedures
• Is keen to spot discrepancies and able to provide necessary solutions
• Can recognize the business needs and able to mitigate privacy risks
• Is comfortable working independently and leading by example
• Goal and result oriented and strive for constant improvement
• Flexible and can cope with high workload as well as work to tight deadlines
• Good knowledge in Microsoft Office programs
• Excellent in English, both written and spoken

Please apply with your CV and Cover letter at our Career site latest 10th of November 2021. For any questions related to the position, please contact