Principal Customer Solutions Manager i Stockholm

Job summary
As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers in the Nordics along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

In the role, you will be a critical partner to our AWS customers in the Nordics, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong delivery (complex technology migrations & transformations) and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.


Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?

Come build the future with us.

About the team
In this role, you are part of the EMEA wide CSM organisation, targeted to support AWS customers in the Nordics region. You'll interact on a daily basis with direct teammates (Account Managers, Solutions Architects, etc.) and cross-functional peers and stakeholders.

· Experience leading complex, large scale IT/digital/business transformation or migration programs
· Experience in a senior customer facing role
· Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level
· Strong organizational and troubleshooting skills with precise attention to detail

· Direct experience implementing AWS/cloud services
· Robust understanding of key technology and market trends
· PMP and/or SCRUM/Agile, SAFe certified


Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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