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Solution Architect to Service Portal at H&M Group i Stockholm

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Job Description

Do you want to empower our colleagues value creation by bringing the power of automation and outstanding self-service together across the H&M Group?

In the Self-Service and Request Automation team our goal is to provide our colleagues with an outstanding Self-Service experience. Joining us, you will have the chance to work with the latest and greatest ServiceNow capabilities such as Employee Center, Predictive Intelligence/Machine Learning, Performance Analytics, UI Builder, AI Search and all the new capabilities to come. Together with your team, you will have a great impact to improve and digitalize large scale processes and to be in the forefront of new technological initiatives 

As a Solution Architect you will work alongside Product Owner and Engineers in an agile team, translating product strategy and requirements into suitable, maintainable, and scalable solutions. You will be responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve business objectives. You will also coordinate so that our architecture is aligned with the ServiceNow best practices as well as other internal product teams. You will use your experimental mindset to identify new possibilities to deliver value in the ServiceNow platform and drive solid instance health by reviewing and guiding the remediation of configurations that do align to ServiceNow leading practices. Furthermore, you will:

  • Use data and analytics to find opportunities for improvement 
  • Participate in troubleshooting alongside with the team and lead the developers to fulfill the architectural design. 
  • Co-operate to continuously improve the technical guardrails, leading practices, and ways of working 
  • Keep up to date with leading practices and industry use cases 
  • Collaborate closely with Product Owner and other cross-functional teams to share best practice as well as discuss and motivate design solutions  

Who are you?
To be successful in this role you have experience of hands-on development and architecture experience in the ServiceNow platform. You understand the importance of taking the lead in innovation and when a major release of ServiceNow is available you go thru all the release notes to quickly understand how to best align the roadmap and objectives with the latest ServiceNow capabilities. You are passionate about finding creative and suitable ways of solving every-day struggles. We believe you have previous experience from working with integration platforms in an agile environment with many stakeholders. You also know how to translate requirements and visualize technical roadmaps. We also believe that you: 

  • Have deep understanding of the ServiceNow platform and data model 
  • Previous experience in scripting
  • Are certified system administrator ServiceNow 
  • Have experience working with Request management on the ServiceNow platform 
  • Have experience of Machine Learning, Performance Analytics, APIs and integrations, Workspaces, UI Builder
  • Are communicative, analytical, and explorative

In this role there is also a possibility to join as a Competence Lead. Being a Competence Lead means that you have a dual focus, including both staff responsibility and contributing operationally within your product team. If this is of interest, let us know in your application! 

Who are we?  
H&M Group is a family of brands with the desire to make great design available to everyone in a sustainable and circular way. Rapid technological development is transforming the fashion retail industry. We are seizing this opportunity to not only challenge ourselves, but the whole industry with the aim to be the most impactful ecosystem.  

We operate on a large scale across 74 markets. From AI to data-driven business development, user experience to engineering, we turn business challenges into innovative tech solutions – making H&M Group a global leader in combining tech, fashion, and design.   

What we offer!  
Besides the obvious perks such as staff discount card, flexible work life, learning communities, wellness benefits, parental benefits etc. you are joining a unique value driven culture, a large tech network and community where you can be yourself. There are endless opportunities to experiment and grow in any direction that you want and when you grow, we grow. Being a major player gives us countless opportunities to make a real impact and shape the future.  

Additional information  
This is a full-time position with placement in Stockholm. We will review and interview on-going so please apply as soon as possible but not later than 2022-02-20. For any questions about the role, please contact Mikael Berglund (), for any questions about the recruitment process, please contact Malin Andersson ().


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Stockholm | Detaljhandel | Heltidsjobb (förstajobb)