Release Manager: Customer Commerce Delivery - Business Tech i Stockholm

As one of the world’s largest fashion companies with more than 171,000 employees worldwide, H&M is an exciting and dynamic place to pursue a career within the fashion industry. H&M group comprises of nine independent brands: H&M, COS, Weekday, Monki, H&M Home, & Other Stories, ARKET and Afound. We have over 5,000 stores across more than 73 markets worldwide.

Our values reflect the heart and soul of H&M. They define what it takes to work here and how we do things. When we interact with colleagues and customers around the world, our values help us develop and grow. We want to be at the forefront of both fashion and sustainability.

Our employees play a key role and can contribute to more sustainable fashion, today and in the future.

The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. We will continue our agile transformation to further advance our ability to continuously surprise and delight our customers and accelerate our business – by releasing the power of people, data and technology. With focus on the customer and our strong values, we explore new ways to innovate and develop products that make a meaningful and sustainable impact all over the world, and we want you to take a leading role in the transformation. 

We explore new ways of working, have a customer-focused mindset, embrace our strong values and release the power of our people to innovate and develop products that make a meaningful impact to customers all over the world.

Welcome to Customer Commerce Delivery area and our team Site Management/Portfolio Brand! We are a part of the Customer Domain within Business Tech.

As a team we are on an exciting journey, building the future and empower product teams to ensure our Portfolio brands' shopability through a fast and stable site experience. The Portfolio brands are COS, Weekday, Monki, Other stories and Arket.

As a Release Manager you are responsible for managing complex cross cutting initiatives including, but not limited to, technical activities, new product development, implementations and coordination of different product teams, areas and domains and their activities during the initiative lifecycle. The job includes strategic analysis and technical expertise.

The Release Manager creates basis for decisions as well as hands on troubleshooting different problems in different product areas and business operation functions over the whole setup. An additional focus area within the job, is to discover options and refine product coordination processes by using existing and new tools to achieve the expected outcome of cross cutting initiatives.​

The Release Manager has great leadership skills, believes in a non-hierarchical culture of collaboration, transparency, safety, and trust. Working with a focus on value creation, growth and serving customers with full ownership and accountability. Delivering exceptional customer and business results​.

Responsibilities

As a release manager for ECOM platforms for all Brands within the H&M group you are the overall responsible person for the wellbeing of our releases. You have multiple stakeholders that you collaborate with and communicate with when needed. The release manager is the focal point between the business teams, site management, developing product teams, tech enablement and application operations​

• Task that is included (but not excluded to) in the work of a release manager:​
• Create overall release timelines together with relevant stakeholders (business,
• site management, application operation, product area leads)​
• Align with operations on overall deployment activities, requests and timings​
• Secure release progress and wellbeing​
• Take immediate actions if the release is not going as planned​
• Communicate release status status to stakeholders​
• Facilitate internal Go/No go meetings prior to Common Go/No go meeting​
• Participate in H&M common Go/No go decision and represent ECOM​
• Facilitate Cross Release forum with SAP​
• Prepare and organize Defect walkthrough​
• Ownership of Release retro​
• Monitor release on TGL night​
• Monitor PGLS phase after release​
• Improvements of release process (future state of release mgnt)​

• Self propelled doer​
• An understanding of our technical landscape and its roadmap as well as how BT is organized and operates​
• Dare to challenge our ways of working to make it better​
• Good communicator​
• Problem solver

Personal Competences

• Ability to understand and analyse complex information and share it in effective and powerful communications
• Ability to understand people psychology and to connect to people to encourage new behaviors
• Ability to take responsibility, work proactively and continuously improve activities in complex, quickly transforming environments

Language skills

• English, oral and written
• Swedish, oral and written is meriting

At H&M we have a strong, value-driven culture characterized by believing in people, teamwork and an entrepreneurial spirit. You’ll be part of an important project at H&M with significant opportunities to influence and make a difference. You can be yourself and with the right mindset and ambition, you’ll find plenty of room to grow. We welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin or background.

If this sounds exciting to you, come join the journey and build the future with us!

This is a full-time position with placement in India Hub (Bangalore)!