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Business Analyst to the Global Payments, Customer Service & Security Analytics Team i Stockholm

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Company Description

We love design, and we love technology! Even more we love data! Our diversity makes us strong and creates an inclusive and welcoming workplace where everyone’s individuality is highly valued. We are looking for people who want to work in a modern organization, where agility, automation and cloud are non-negotiables.  

We are on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviors are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech delivers technological solutions for the entire value chain for all our brands.

The best ideas evolve when great minds with different perspectives get together. We’re all on the same team in a global environment and we learn from each other. There are endless opportunities to grow – your development is all up to you!

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. 

Job Description

As a Business Analyst, you will be part of the product development process, contribute to building creative data products, drive a close dialogue with stakeholders and make sure that the product development is in line with the business need, all with a focus on improving the customer experience. You will help the H&M group to derive the most of our data assets - with ultimate accountability for the business and customer value it delivers.

You will support the team with analyses based on business- and product-related data to ensure our data products are generating actionable and valuable output for our business. You will be responsible for leading specific development projects within the team and work closely with the team’s Product Owner, to support in defining the product roadmap through your data-driven insights.

As a Business Analyst, you have great analytical skills, believe in a non-hierarchical culture of collaboration, transparency, safety, and trust. Our focus is on value creation, growth, and serving customers with full ownership and accountability to deliver exceptional customer and business results.

Your mission is to understand the data landscape and provide the team with analysis to support the business needs.


·       Develop a deep understanding of existing business within the area using data and user insights to build material that will make business decisions/initiatives critical to scale

·       Drive together with the Product Owner, a close collaboration with stakeholders from Business Tech and other departments within H&M Group

·       Support the team in developing a strong understanding of the product and define appropriate business, product and quality metrics and key success indicators

·       Contribute with specialized business area expertise to help improve products that solve business problems for customers and business end-users.


·       2+ years of work experience as a business analyst or in a similar role.

·       A strong motivation to work in an environment that allows and encourages you to make decisions independently and drive development forward.

·       A strong customer focus and commercial mindset.

·       An analytical, creative, and curious mindset in combination with a strong foundation in statistical methods and data processing.

·       Fluency in English, both spoken and written. Swedish is a plus.

·       A team player that enjoys working together with critical stakeholders to solve any type of challenges coming your way.

·       Likes structure and the agile way of working.

Additional Information

This is a full-time position with a placement in Stockholm.

We are looking forward to reading your application!

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Extra information

Typ av kontrakt
Heltidsjobb (förstajobb)
Typ av jobb
Körkort önskas
Tillgång till bil önskas
Personligt brev krävs

Stockholm | Detaljhandel | Heltidsjobb (förstajobb)