Inaktiv platsannons

Business Operations Associate i Stockholm

Klarna is listed 8th on CNBC most ‘disruptive companies in the world’ list for 2016, alongside Uber, AirBnB and coming above companies like Snapchat and Spotify - we are really starting to change the global world of payments. Join us on our journey!

Om tjänsten

On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.

Are you passionate about customer experience, data analysis and controlling? Do you love working in a high-speed environment with KPIs and improvement opportunities? Are you an engaged problem solver who is able to decide and act fast? 

Sounds like you? Great, keep on reading as we have the perfect opportunity for you.

What you will do
Everyday, thousands of our customers globally contact Klarna with different queries and situations that require our focused attention. It is important for our service agents and processes to go above and beyond expectations to ensure our customers receive extraordinary service in every single contact. As a Business Operations Associate, you will be responsible for coordinating the live delivery of Klarna’s outsourcing suppliers plus the reporting to internal Stakeholders.

Your main responsibilities will be:
    • Daily contact with Klarna’s outsourcing suppliers regarding e.g. any fluctuation in forecast, distributing volumes between the Klarna outsourcing suppliers and review capacity planning.
    • Analyze different data points on a daily basis to identify trends and improvement opportunities.
    •  Manage and support Klarna’s outsourcing suppliers to ensure they meet the agreed KPIs together with the operational stakeholders.
    • Coordinate downtimes and other impacts to ensure customer service availability.
Who you are:
    • You have been working within service operations (preferably Realtime Analyst), for a couple years and really enjoy being in an environment where you can make a difference. 
    • You are excellent at analytics with a high attention to details. 
    • You are a true problem-solver who does not settle for less than perfect. 

You should have:
    • Service and customer obsession mindset.
    • Working proficiency and communication skills in verbal and written English.
    • Data driven mindset and analysis skill. 
    • Ability to work under high pressure in a fast changing environment. 
What we offer:

Diversity & Community
With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact
Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Trust & Collaboration
Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.

The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!

Challenges & Rewards
We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.

About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.

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Extra information

Typ av kontrakt
Heltidsjobb (förstajobb)
Typ av jobb
Civilingenjör / Arkitekt, IT
Körkort önskas
Tillgång till bil önskas
Personligt brev krävs

Stockholm | Civilingenjör / Arkitekt | IT | Heltidsjobb (förstajobb)