Business Expert Competence Lead to Partner Connectivity i Stockholm

The H&M Group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Technology development in combination with new customer behaviors are transforming the fashion retail industry. In order to cater for the individual needs of customers, Business Tech develops and runs solutions for the entire value chain for all our brands.

Join a truly global team where you will be part of shaping our future partner ecosystem all around the world. As Business Expert Competence Lead within Partner Connectivity, you will play a key role and be part of a team that ensures accurate and flexible customer fulfilment with our global warehouses and carrier partners.

About Partner Connectivity
Partner Connectivity is a part of the Customer Fulfillment domain, working with business and tech development in our supply chain, in tight collaboration with our partners. Our area currently has 14 product teams, and our mission is to fulfil customer deliveries, every day, through a flexible and sustainable partner eco-system with speed. 

The Competence Lead Role and being a Business Expert
As Competence Lead for Business Experts you will have dual focus – staff responsibility, building and developing our Business Experts within the area on one hand, and on the other hand you are contributing as part of the Product Area’s daily work as a Business Expert yourself. We believe being part of the delivery, this gives you the best insights to help our staff within the same role to grow.

Our area has a strong group of business experts, currently lead by one existing Business Expert Competence Lead, whom you will be complementing and working tightly with. As a Competence Lead, you will have staff responsibility for employees within the same/adjacent competence as your own. Your staff responsibility covers different Product Teams and tasks include building a team of business experts, development conversations, salary review and to support your team members’ growth.

As a Competence Lead, you will work with some of the following tasks as staff responsible:

• Supporting the personal development of our Business Experts through continuous dialogue
• Supporting our Business Experts from our employer perspective, in regard to e.g. work environment, rehab cases, conflict management and under-performance, while remaining compliant with laws and policies
• Recruitment and workforce planning for business experts within the area
• Individual performance and salary review

As a Business Expert you will work closely with the product owners within the product area, other business experts, software engineers, and data analysts. You will also collaborate with stakeholders in other product areas and enabling functions, as well as sales, store operations and logistics. You will be able to bring creative and innovative ideas to cross– and have a large impact on how we shape the future of fashion logistics.

As a Business Expert, you will most likely work with some of the following tasks:

• Act as a subject matter expert
• External business/industry surveillance
• Close cooperation with collaboration partners - set and maintain contact inside and outside Business Tech
• Drive business development - find business opportunities with customer in focus
• Alignment regarding business solutions with other BE in other product areas/product teams
• Support Product owner setting roadmap
• Support Product owner setting scope
• Handover info to operations and global training responsible
• Work close to Global Superusers
• Effect goal follow up with business operations

The experience we would love to see:
We are looking for someone who has demonstrated potential for the leadership we aspire for within Business Tech. Previous experience from leadership and staff responsibility is of merit, but not required.

You are an important team member in this transformation - we believe you are communicative, flexible, and able to work in an environment that is not fully formalized. You have previous experience from working in large companies with many stakeholders, you have worked with distributed teams, and you know how to translate business requirements and visualize technical roadmaps. We also believe that you have:

• The ability to manage complexity when there are no given answers
• A true doer mindset, being willing to get hands-on, solving any problems needed to help the product area colleagues move forward
• Experience of leading employees
• The ability to give feedback and take corrective action in a constructive way
• The ability to coach others in a way that enables them to grow professionally and to increase their performance
• An agile mindset and willing to find new ways to deliver on your goals in case you get stuck
• Good English skills, both written and spoken

This is a full-time position with placement in Stockholm. Please apply with your CV and Personal letter as soon as possible, no later than 2nd of March. If you have any questions regarding the role, please contact Product Manager Erik Gudmundsson at For any questions regarding the recruitment process, please contact Oskar Persson at We are looking forward to your application!

We know that diversity is what makes us strong. Our teams should consist of great mix of people that share and combine their knowledge, experiences, and ideas. It leads to a positive impact on how we address challenges, what we perceive possible and how we choose to relate to our colleagues and customers all over the world.