Business Expert with Data Analyst skills i Stockholm

The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviors are transforming the fashion retail industry. To cater to the individual needs and desires of our millions of customers, Business Tech is a new modern agile product organization within the larger H&M group which delivers technological solutions for the entire value chain for all our brands. We continuously surprise and delight our customers and accelerate our business - by releasing the power of people, data, and technology.

Are you a Business Expert with Data Analyst skills? Then we have an exciting role that will give you the opportunity to work in a great team and to contribute to H&M’s coming successes! 

Online Orders in Store lies under the product area Inventory Optimization, which is a part of the Customer Fulfillment domain. Inventory Optimization’s mission is to make all our inventory available to our customers in both the most profitable and sustainable way possible. 

The Online Order in Store (OOIS) team offers convenient in-store delivery options and an inspiring omni-customer experience.  We work primarily with H&M’s Click & Collect product - online orders are delivered to brick-and-mortar stores where they are picked up by the customer either through our staff or from a locker. This is a highly prioritized, omni-product which H&M is rapidly launching throughout the world. We are making an impact, and having fun while doing it!

As a team, we are always innovating and looking to expand our product and features based on our customers’ needs. We are a supportive, group with a mix of expertise and a can-do attitude. We are working agile and with DevOps so tasks and responsibilities may vary as determined by our key objectives as well as the needs of the product and the team.

About the role
As Business Expert (BE) you will work with H&M Group's markets and brands to rollout Click & Collect (C&C) and other OOIS products, support our C&C markets with global best practices which you will also develop, and work with product innovation in an agile team.  You are structured, goal driven and able to lead through influence.  You are business minded and have a passion for our customers and their needs. This is a highly collaborative position, having a positive attitude and good people skills are key.

We are looking for someone who’s able to go beyond the traditional BE role. While still being an excellent Business Expert, you should also be comfortable performing Data Analyst tasks.

You are interested and competent in gathering and structuring data enabling us to innovate and continuously develop our product through making data-driven decisions. Data analysis will be a big part of the role.

We currently use Power BI to follow up on our KPI's, and while you will own this tool, you will also have the freedom to explore and introduce other relevant data sources and tools.  You will also own our Customer Survey and help to identify actionable insights and to improve the survey response rate over time.

Your responsibilities include:

• Planning and running rollout and expansion activities within the product
• Planning, executing and following up pilots and AB testing of new features and spin-off products
• Supporting and collaborating with other product teams
• Conducting a structured way of working and quickly prioritizing what needs to be done based on business needs and potential impact
• Creating best practices and training material as well as training market representatives and product users, using as a base reference the Global Store Operations Best Practices
• Coordinating with business stakeholders, both on a global and regional level and with all our local markets and brands
• Preparing for and actively participating in agile ceremonies
• Maintaining, operating and improving our KPI tools and customer behavior follow-up
• Creating dashboards and reports as needed
• Gathering intel and analyzing KPI’s, customer input and behaviors to deliver actionable insights
• Setting KPI's Guidelines/ Goals as a reference for following up and improving performance, ensuring developments and comparability between Markets and improvement of our Product impact for both business and customer experience.
• Maintaining and improving our C&C customer survey
• Supporting maintenance and DevOps

Mandatory requirements:

• Proven business and process orientation and mindset
• Problem solver who is proactive and self-starting
• Ability to understand and analyze complex information and share it through effective and powerful communication
• Ability to lead and manage stakeholder management
• Proven ability to create training materials, execute training and to gather best practices
• Analytical mind-set
• Knowledge in the Microsoft 365 package – especially PowerPoint
• Power BI and SQL skills
• Retail experience
• Scrum or other agile methodology(ies)

Qualifying requirements:

• It is highly beneficial if you have experience working in a retail store – as a Store Manager or Department Manager
• Microsoft Teams
• Chattermill

We are working in a close-knit, high-performing team, so we expect you to have the ability to connect to new people and work well in a group. You should also have an ability to take responsibility and continuously improve in complex, quickly transforming environments. Lastly, we are looking for someone with a mindset of continuous learning, who proactively wants to be on the frontline when it comes to trends, new methods, technologies and ways of working.

Does this sound interesting?

This is a full-time position based in Stockholm. Please apply in English as soon as possible, but no later than 3rd of March. We will continuously screen and interview candidates during this period so please send in your application as soon as possible. For questions about the recruitment process, please contact  We do kindly ask you however to not send applications to this email address. Due to GDPR, we only accept applications through our career page.

We look forward to receiving your application!

We know that diversity is what makes us strong. Our teams should consist of great mix of people that share and combine their knowledge, experiences, and ideas. It leads to a positive impact on how we address challenges, what we perceive possible and how we choose to relate to our colleagues and customers all over the world.