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Solution Architect - (Customer) Domain Level i Stockholm

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Company Description

The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviours are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech delivers technological solutions for the entire value chain for all our brands.  

We continuously surprise and delight our customers and accelerate our business - by releasing the power of people, data and technology. We explore new ways of working, have a customer focused mindset, embrace our strong values and release the power of our people to innovate and develop products that make a meaningful impact to customers all over the world.

Job Description

Do you want to take part in shaping the future for our customers? Are you a customer-centric Architect with passion for modern techniques? If so, listen up!  We are currently looking for a Solution Architect within the Customer Domain in the Business Tech organization and the exciting product area External and New Sales Channels. Our inclusive team welcomes new members eager to develop themselves personally and professionally in a fast-paced and varied environment while demonstrating the values of the H&M Group. Come and help us extend our customer reach by opening up our assets to new and external sales channels!

As a Solution Architect, you are responsible for the entire software life cycle – design, development, test, release and maintenance and to translate business needs into working software. Regardless of area, tools or languages, a solution architect builds and configures solutions that are easy to maintain and change, enabling a constant delivery pace to be kept indefinitely. This is achieved through continuous attention to technical excellence and good design, with extensive use of automation.

The Solution Architect should believe in a non-hierarchical culture of collaboration, transparency, safety, and trust. We believe that you are focused on value creation, growth and serving customers with full ownership and accountability. Delivering exceptional customer and business results.

In order to solve complex engineering problems and to ensure an aligned technology roadmap, you will tackle these challenges together with other product areas. We are on a journey together which means there is no clear path, therefore you will guide and lead the area during our ongoing transformation.

You have an entrepreneurial mindset and you get excited when you create something new and challenge the status quo. In your work it is important for you to keep it simple, be humble, open to new ideas and to contribute in technical discussions. In this role you need to have the ability to comprehend the different architectural viewpoints and identify and understand their dependencies.

Work tasks 

  • You can see the big picture, identify patterns and instinctively know how to win support for your ideas.
  • You can create artefacts such as conceptual, and logical architecture and know-how to visualize and do capability mapping.
  • You can understand and visualize concepts that are not yet concrete, and use your problem-solving skills, strong analytic ability, creativity and customer and business drive to find a solution. 
  • You take the initiative and are not afraid to take the first steps to identify and address existing and potential obstacles, issues and opportunities.
  • You should have extensive knowledge of enterprise networking systems, together with advanced problem-solving skills, and the ability to understand business challenges and technical issues and develop effective technology solutions to meet those requirements
  • You show commitment and ownership and demonstrate attention to detail and accuracy.
  • You are open to change and humble about not always knowing everything, so you ask.
  • You are an effective team player that can express technical concepts, ideas, feelings, opinions, and conclusions to peers and people with only limited technical backgrounds and contribute positively to your team environment. 

Mandatory requirements, both competence and tools:

  • Have end to end experience from e-com solutions and business processes
  • Architecture/Engineering experience in e-commerce expansion & implementation projects
  • Experience in working with remote parties and resources
  • Experience from agile development
  • Knowledge of Architecture frameworks and modelling techniques
  • Functional and technical architecture
  • Business analysis
  • Systems integration 
  • Architecture and solution arch development
  • Technical change management 
  • Stakeholder management 
  • Business process management 

Qualifying requirements:

  • Experience creating system design and models used as part of the software solutions
  • Experience of collaborating effectively with external partners, engineers in other Products/Areas or enabling engineering teams to solve and reduce technical dependencies
  • Experience having technical discussions with external partners regarding solution creation, development roadmap and backlogs
  • Used to facilitating agile ceremonies, development planning and discussion around MVP:s based on partner capability and architectural landscape
  • Experience evaluating, onboarding and maintaining external partners
  • Knowledge in Azure DevOps and/or other cloud environments 
  • Knowledge of API design and integration, published API services to cloud 
  • Know of JSON, REST, XML, HTML, JavaScript, GraphQL, REACT and Node.js
  • Have experience from SEO, working agile and E-commerce
  • Previous H&M experience 


Personal Competences 

  • Contextualize strategic vision and direction; conduct analysis, identify opportunities, constraints and support strategic activities related to the development and management of technical domains and platforms.
  • Analyze, design, develop and maintain roadmaps and implementation plans to enable future-state IT capabilities in support of driving targeted business outcomes; ensure organizational resilience, stability and operational excellence.
  • Provide leadership, perform facilitation and analysis and design tasks required for the development/management of technology enablement.
  • Develop conceptual and logical architecture designs.
  • Create artefacts that serve as target state guidance (reusable standards, guidelines, individual parts, and configurations) and support the domain.
  • Identify interdependencies and use ‘holistic thinking’ to ensure the cross-team perspective when designing and implementing solutions. Set an architectural direction for the technical domain that is aligned with business and technology objectives.
  • Facilitate and orchestrate the delivery of targeted business outcomes through advising on and making architectural decisions.
  • Evaluate and drive continuous improvement, reducing technical debt, and enhancing end-to-end value business value. Work with teams to lower the total cost of ownership, develop investment plans and reduce technical debt.
  • Participate in internal and external activities related to technology matching and selection to ensure technology choice aligns with overall tech architecture and business strategy.
  • Provide guidance and coaching to stakeholders to advise on options, risks, costs vs. benefits, impact, priorities, etc.
  • Facilitate best practice sharing and teach architecture thinking to engineering and delivery community.

Additional Information

At H&M we have a strong, value-driven culture characterized by believing in people, teamwork, and an entrepreneurial spirit. Here you can be yourself and develop. You will be part of an important project at H&M Group with significant opportunities to influence and make a difference. With the right mindset and ambition, you’ll find plenty of room to grow. We welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin, or background. 

If this sounds exciting to you, come join the journey and build the future with us!   

This is a full-time position. For any questions about the recruitment process, please contact Zoran Pesic at 

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Stockholm | Detaljhandel | Heltidsjobb (förstajobb)