Project Manager Warranty Operations i Göteborg

Your contribution will make a difference.
At Volvo Cars, we are always looking for committed people who want to change things to the better. In the warranty team we are working close to each other and strive after the best for Volvo Cars. In this position it is crucial to understand what the user need and a genuine interest for develop and improve of our system and process from a user perspective. Here you will be part of a dedicated global team with the mission to drive and deliver quality and customer satisfaction. To make this happen, we provide with tools, methods, processes, targets and audits relating to quality & customer satisfaction. Are you passionate about customers and quality - this is the place for you.
 

Warranty Operations
The Warranty Operations team is responsible for the Warranty Policy and Procedures Manual (WPPM) which includes descriptions of both the Warranty Process at dealer, as well as the Warranty Policy itself. We also own a few Warranty related IT applications including our global warranty system, QW90. We work in close cooperation with our Sales Companies and Importers around the world and we are involved in a variety of projects focused on increasing quality and/or reducing warranty spend. Warranty data analysis also a part of our responsibility. Warranty Operations is a part of the Quality organization.

What you’ll do
In this position as Project Manager you will develop/upgrade system and process in an agile way. As Project Manager your main focus will be to drive identified improvement activities from start to market implementation, coordinating with all relevant stakeholders and work closely together with the rest of Warranty Office to get input and prioritize on improvement areas. Part of the job is also to communicate relevant and important insights and ideas within Warranty Office as well as cross-functionally. You will be the Project Manager for an update of QW90 that is our claim handling system. You will also be involved in our AI/ML project that is connected to claim handling. You will support or manage processes and systems, e.g. claim coaching, audit/self-evaluation system and WPPM (Warranty Policies and Procedures).

Who you are
For you to fully enjoy this opportunity, we believe that you are a result-oriented individual with problem solving focus. Business acumen, integrity and courage are characteristics that describes you very well. You are a self-driven individual, someone who is positive and driven. A global mindset as well as collaboration and communication skills are essential in this role. A strong team player that can work cross-functionally. 3-4 years’ experience from working with markets in the automotive industry is a clear advantage to succeed in this role. The Project Manager role will challenge you in many ways. Performing pre-studies and driving implementation projects often involves communicating and cooperating with different levels of management on both National Sales Companies and dealers around the world, as well as internally at VCC. Understanding how things work in reality is a natural part of the job, so some degree of travelling is therefore also part of this role. You have a good understanding of statistical methods and relevant tools. Understanding of high-level Lean principles is also an advantage.

Main Responsibilities
•    Identify improvement areas for Warranty products and processes.
•    Market implementation of Warranty products and processes
•    Communication of relevant and important insights within Warranty Office as well as cross-functionally.
 
Required Qualifications
•    3-5 years experience from working with markets and/or dealers
•    High level of business acumen - being able to operate in the Volvo Cars culture including different levels of management
•    Excellent presentation and communication skills
•    Project Manager experience 

 
Here’s how to apply
Please submit your CV and Cover letter via Volvo Cars career site no later than November 15th, and note that applications via e-mail cannot be accepted due to GDPR. For questions about this position, contact hiring manager Erik Johansson at erik.johansson.11@volvocars.com. For questions about the recruitment process, feel free to contact divyashri.prakash.kartik@volvocars.com.

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Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.