Delivery Expert OtC i Stockholm

Volvo Cars is on an ambitious journey to re-define the customer experience related to car usage and ownership. Combining digital technologies and innovative services, we are committed to offer the most personal solutions in mobility. While Volvo Cars is pushing the boundaries within electrification, design, safety leadership, sustainability and more – some of the most exciting action is happening in the area of online sales.

We are building up Volvo Cars online sales capabilities and driving the shift towards direct consumer sales. Our aim is clear – to provide customers with modern, flexible and hassle-free ways to own a car, whether through a Care by Volvo subscription, lease, loan or cash. By that, shaping the future of the automotive industry.

What’s in it for you?
You will be part of the Finance Operations team, which is a unit within Mobility & Financial Services. The team focuses on improving finance operations and setting up the foundations for the Order to Cash, Purchase to Pay, and Contract Management phases of the customer journey. 
 
You will be joining a team of dedicated customer focus colleagues, which strive in times of challenge and always looking for new ways to make improvements. Your focus will be to improve the current operations as well as prepare for new launches of markets and products. 
 
What you’ll do
In an overview, you are our expert within Order to Cash (OtC) that will support a bigger function within our Mobility & Financial Services. Our target is that more than 50 percent of our company’s total volume and our commitment to 1.2M new car sales sold online by 2025 – and we are confident that we are on track to become the “fastest online transformer” in our industry and being full electric by 2030. We’re looking for free thinkers, believers, dreamers, and most of all – we’re looking for you. 

Your responsibilities will include, but are not limited to:
 • Review end-to-end processes between Products (within and outside Digital Finance) and provide quantified improvement suggestions to optimize from an end-to-end perspective
 • Ensure documentation of processes for each specific market within the OtC area
 • Participate in development work to provide operational input and support with documentation in Blueworks
 • Lead internal control and audit work within the OtC area
 • Aligning the work among other Delivery Experts within the OtC domain
 • Taking part in the testing of solutions to provide business input
 • Defining structure for training and responsible for the execution

As an Order to Cash delivery expert, you will work together with product teams, operation hubs, our shared service center, and local market representatives to design processes and solutions for optimized handling of both our customers and vehicles. Your task is to ensure that the operational teams, who manage the transactions of the Order to Cash process, have working processes in place and get the support they need to perform these. You will become a superuser of the systems and an expert in the processes to be able to solve the most complex cases and issues. 
You will work with a global scope for this role and cover our existing live markets in EMEA (Germany, Netherlands, Norway, Sweden & UK) and be part of launching new markets in the future. 
 
Who you are:
We are looking for you who have experience within the Order to Cash areas, leading process improvement projects. You are familiar with these tools SAP S4, Salesforce, Azure DevOps, and Miles, and are generally tech-savvy.   We see you have worked on improving current processes capturing business needs, and initial assessments, and creating process concepts for the OtC roadmap.  You have a strong understanding of our consumer journey and consumer experience, focusing on vehicle, agent, and retailer partner journeys to customized and optimized solutions from their perspectives. 

You possess strong business acumen and will take feedback from the operational teams. You are experienced when it comes to supporting our care center agents on how to use newly released features and their developments. We notice you have developed training materials and delivered training sessions to our operations hubs and customer relationship centers and provide continuous support. You have experience navigating and understanding complex system landscapes. Lastly, you have experience working with customer support or developing solutions for customer relationship centers and are fluent in English, verbal and written. 
 
As a person, we see you are curious, detailed orientated, and see the overall picture of how everything fits together. You are analytical, and proactively look at how processes and tools can be effective and efficient. Additionally, you are a collaborator that can build strong relationships to improve ways of working and removing obstacles. You share our values and our ambition. Last but not least, your warm personality and eagerness to collaborate will be welcomed by all of us!  
 
This is a temp position but with the possibility of conversion to a permanent one.  The position is located in HQ Gothenburg or Stockholm 
  
We offer our employees excellent benefits such as:
• Plenty of leave to let you take time off for what's most important in life.
• At Volvo Car Group, all new parents with one year’s active permanent service now receive 24 weeks of parental leave, paid at 80 percent of their base pay. The policy is for everyone – whether you’re a designer or a plant operator, whether you work in Sweden, China, or the USA. Read more here: https://group.volvocars.com/careers/family-bond-by-volvo-cars 
• Collective Agreement and ITP pensions.
• An annual allowance to spend on your health and wellbeing.

How to learn more and apply?
Does this sound like your next challenge? Welcome with your application by submitting your resume and cover letter no later than November 25th, 2022. Please note that due to GDPR, we can’t accept applications via email. 

For questions about the position, please contact Hiring Manager, Sara Lindell at: sara.lindell@volvocars.com.  

For questions regarding the recruitment process, please contact Recruiter Abigail Glez at: abigail.gonzalez@volvocars.com. 

We are Volvo Cars  
Today, Volvo Cars is one of the most well-known and respected premium car brands, preparing for a new future that will be all-electric, autonomous, and connected. This proud history of innovation is the result of a collaborative, diverse, and inclusive Volvo Cars community. Grounded in a shared passion for protecting people and our planet.  
In short, without passionate people there is no positive progress… and likely no Volvo Cars. We’re looking for the change makers. The free thinkers. The self-motivators. The visionaries. The leaders. The dreamers. The believers. We’re looking for you. 

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