Lead UX Designer - Retail Systems i Göteborg

Innovation starts with being curious.

At Volvo Cars, we believe that being curious and truly committed to understanding people is the key to future success. We are people who care about other people, working together to create new technologies and innovations for safe, sustainable and convenient mobility. Want to join us?

Volvo Cars' UX Organisation is looking for a Lead UX Designer - Retail Systems to work at our headquarters in Gothenburg or our downtown office in Stockholm. You will be involved in starting and launching a new product on a small team with room to grow. 

What's in it for you?

Volvo Cars is on an ambitious journey to redefine what it means to give people freedom to move in the most innovative times in the mobility industry. As a key member of a new and growing team, you'll increase long-term customer engagement and customer satisfaction and retention by setting direction for an efficient, integrated, and delightful user experience of a new assisted sales platform product suite. This new sales platform will be a core building block in enabling sales agents in the transition to 100% direct-to-consumer business model.

What you will do

As a Lead UX Designer within Retail Systems, you shape the future of vehicle sales. In this new role on a new team, you will have the potential to own many parts of the process and have a major impact, with room to grow and learn. You will help create useful, efficient tools for our sales agents and retailer partners. In the long run, it will be important for you to understand how the physical and digital sales worlds are related, with the possibility of occasional visits to meet with retailers and understand the intersection of the digital and physical sales touchpoints. You will work with engineers on your team(s) by removing obstacles and helping them understand user needs and UX principles.

More specifically, you’ll contribute daily to projects through UX design methodology and skills, support prioritization, and close collaboration with product managers, engineers, and other teams and stakeholders across the digital organisation. 

You will be a part of elevating what it means to support customers in their ownership experience of cars, automotive services, and mobility products.

You will be a part of defining and designing future retail and enterprise solutions.

You’ll help us meet the customer where they are and work to solve their problems in a coordinated and efficient way.

You'll advocate for the customer and exceptional design with a high level of craft and exceptional service design.

Who you are

We are looking for a visionary designer who is driven by situations with a lot of unknowns who is also capable of carrying out an end-to-end design from ideation to research to prototyping and testing and the final UI. You are capable of gaining alignment with multiple stakeholders through conversations in which you will always be wearing the hat of the user. You are comfortable owning many parts of the desing process and able to set direction and deliver throughout the product lifecycle. 

• You’ve been designing for 7+ years for a consumer-focused tech company, so you understand all aspects of product architecture, interaction and visual design, and UX research. You are constantly looking to hone your design instinct through user feedback, whether that’s hands-on user research or a quantitative A/B test.
• It would be an advantage if you have experience working in a company and industry working to transition from brick-and-mortar sales points to e-commerce. 
• You have strong skills in stakeholder management and the ability to gain alignment across diverse groups of people. 
• You love research as well as design and are also have strong visual skills. 
• When faced with uncertainty or complexity, you have a proven knack for innovation methods that help build empathy, clarity and simplicity.
• You have a people-focused design mentality. You seek to understand your user groups and build great tools to make their work and lives easier.
• You are a systems thinker and can build solutions that work as part of a larger ecosystem of tools. You can move nimbly between digital journeys and real-world, face-to-face customer experiences.
• You are a strong collaborator and communicator, who can inspire and work with not only design partners, but many other stakeholders from marketing to engineering.
• You have a strong technological understanding and can easily navigate limitations and possibilities to set direction for achievable and excellent user experiences for the short and long term. 

Location

Volvo Cars Headquarters in Gothenburg or our office in downtown Stockholm

How to learn more and apply

For questions about the team, position, and recruitment process, please contact User Experience Recruiter Khalil Mahmood at khalil.mahmood@volvocars.com.

Please note that applications (CVs and Portfolios) via email will not be accepted.

Candidates are invited to interviews on a rolling basis, so apply as soon as possible!

There is no need for a cover letter, but please answer the screening questions.

If you upload or (preferably) link to your your public or private online portfolio where you have documented your work and processes, your application will be prioritized.

We look forward to receiving your application!

Who are we?

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

#LI-KM #UX #GOXUX #LI-Volvo #LI-Hybrid