Customer Service Officer i Kista

Do you want beneficial technologies being shaped by your ideas? Are you someone who enjoys a challenge? Do you have a customer oriented mindset and want to join an international organization? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Bosch Building Technologies (BT) is now looking for a Finnish and Swedish speaking Customer Service / Customer Order Management Representative for our Customer Service department in Kista. We offer a unique career opportunity in a highly motivated international winning team with the possibility to develop professionally and obtain SAP expertise. You will build a close cooperation with Bosch Security Systems customers by offering trusted support, reliability and service excellence in a positive & fun working environment.

Your contribution:

• Timely and accurate order & quotation processing in SAP
• Providing customers with information related to price and availability, order status, products etc.
• Processing customer returns in SAP
• Customer claims/feedback management
• Managing open orders by extracting and analyzing SAP reports
• Monitoring order statuses and keeping customers informed on order execution status on daily basis
• Providing prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs
• Ensuring customer inquiries via telephone/email are dealt with promptly and within a minimum time-frame
• Raising requests for creating and updating SAP data (customer master data)
• Internally communicating with other departments to ensure that customers’ needs and claims are being supported promptly
• Ensuring customer is satisfied with provided service and offered support
• Active participation in continuous improvement processes and CIP activities
• You work with Esker (IT tool for automated order entry) and you are open to further order processing automation opportunities.

Job requirements / what distinguishes you:

• Language skills:
  • Fluent Finnish and Swedish at C1 level (minimum language requirement in spoken and written)
  • English at B2 level (minimum language requirement in spoken and written)
• University degree or high-school diploma in Business Administration, Economics, International Business, Logistics or equivalent
• Customer Service and Supply Chain experience of minimum 3+ years (5+ years would be preferable)
• Excellent level of customer-orientation & sense of urgency
• Ability to work independently in a global team
• PC skills: Excellent knowledge of MS Office (particularly Excel, Word and preferably PowerPoint)
• ERP/SAP experience is a plus
• Technical and business understanding of Security & Safety industry is a plus
• Multitasking ability

Bosch offers you an exciting and challenging job along with the possibility to grow with us in a qualified and internationally experienced team. Diversity is our strength!

Bosch is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin or ancestry, age, disability or any other protected class.

How to Apply

Please submit your CV and application on April 3rd 2023, at the latest.

Only applications in English will be considered.

In case you have questions regarding this position please contact Merdan Mehmedov, Email: , Tel: +31(40)257-7316.

For HR related questions please contact Peter Rönnmark, Email: , Tel: +46(8)750-1983