Norwegian Speaking Customer Service Representative

What are you going to do:

e-Boks is an online digital mailbox for both private individuals and companies. e-Boks is used for e.g. two-way communication, digital signatures and online payment, users also have the option of saving their own documents and images through uploading. In 2018, e-Boks had more than 16 million users and 30,000 private and public sender companies globally. 485 million documents were delivered through e-Boks in 2018, and 4.1 million digital signatures were made via the platform. Used on Android, iOS and Windows Phone, we also have a mobile website.

Are you looking for an opportunity to work in one of Europe's sunniest countries and at the same time develop yourself personally and professionally and create a memory for life? Then you will be happy to hear that we at Foundever Group are looking for Norwegian-speaking customer service employees for our flagship office in Cyprus!

We understand that moving abroad is a big step. That is why we want you to feel safe during the whole process and help you settle in Cyprus. We offer a relocation package, which means we compensate for the flight and help you find a place to live. We are with you all the way and also help with contact with local authorities and banks. The office you will work at consists of committed and forward-looking colleagues who are passionate about providing customer service at the highest level. The group describes itself as a "Cyprus family" and has a leisure time consisting of activities and socializing regardless of the day of the week.

Something we can promise is that after your time with us you will not only have grown as a person, but also have had an experience of a lifetime!

About the role:

You are employed as a customer service employee. In this position, you must process incoming questions per phone, chat and e-mail.
The goal is to find solutions to customers' problems, guide them in a professional manner and, most importantly, provide them with an excellent customer experience.

The opening hours for customer service are Monday-Friday 8:00-20:00 Saturday-Sunday 10:00-18:45 local Norwegian time. The work shifts will thus consist of daytime, evening and weekend. The service starts with a paid training, where you learn both the technical side of the work and how to offer the best customer service.

Daily tasks include:

• Answer calls, chat and emails from customers
• Provide customers with high-class service
• Manage customer related matters
• Strive to achieve your daily KPIs that include customer satisfaction, efficiency and quality
  
  

What we offer:

• Fixed monthly salary and advantageous bonus system
• Sun 330 days a year
• Favorable tax system with 0% income tax up to €19,500/year
• Sickness and accident insurance during both work and leisure
• Favorable staff discounts at local cafes, restaurants & gyms etc
• Move package incl. accommodation and flight deduction
• 21 days holiday per year
• Help with all on-site administration in Cyprus, such as bank account opening and migration matters

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

Status

Stängd

Education Level

Gymnasium

Location

Nationell

Working hours per week

38 - 40

Type of Contract

Heltidsjobb (förstajobb), Heltidsjobb (erfaren), Gap year

Responsible for

Customer Service Representative

Profession type

Kundservice / Call center

Full UK/EU driving license preferred

No

Car Preferred

No

Cover Letter Required

No

Languages

Engelska, Norska, Svenska