Are you great with customers? Do you enjoy helping out in complex matters? Are you reliable and hard-working? Continue reading!
Samsung is now looking for a Norwegian speaking Voice of Customer Agent to handle and investigate cases where customer experience dissatisfaction with product, manufacturer, service, response or other issues that affected a customer due to service or purchase of a Samsung product. VOC does not receive any errands directly from end customer, all errands are escalated to VOC from our Call Centers, after accept from VOC. VOC perform a thorough investigation on escalated cases, based on information from workshop, dealer, call center, consumer law, Samsung’s legal department and/or other possible resources, and with the help of VOC’s processes and guidelines.Company Description
Everything we do at Samsung is driven by an unyielding passion for excellence—and an unfaltering commitment to develop the best products and services on the market. In today’s fast-paced global economy, change is constant and innovation is critical to a company’s survival. As we have done over 80 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success. As an employee, you will have an integral part in ensuring we stay on top of the market and continue to enrich and simplify the consumers’ lives.
JobBusters is an authorized staffing and recruitment company targeting white-collar workers and was started in 2011. We at JobBusters care about our consultants and our goal is always to build long-term relationships with both consultants and clients. Our goal is always to match our clients' dream candidates with our candidates' dream jobs!Qualifications
- Previous experience in customer service or a similar role
- Great skills of handling compu...
- Önskad utbildningsnivå
- Typ av kontrakt
- Heltidsjobb (förstajobb)
- Typ av jobb
- Kundservice / Call center
- Körkort önskas
- Tillgång till bil önskas
- Personligt brev krävs