Salesforce UX Designer i Stockholm

About the role

In this role you will refine & design the end to end experience for our customer care agents who are using a Salesforce solution to handle calls, chats and cases.

As a Salesforce UX designer, you will work closely with a specific team in Customer Care, to handle, iterate and optimize part of our salesforce solution that supports Customer Care Agents. The focus of the team is to improve a set of specific features that our internal agents use daily. As a designer you will work together with a Product and Engineering counterpart to define the roadmap and ways of working of the team, as well as support the developers to bring your designs into life.

Focus Areas

You work will expand in a few different areas.

• Simplify & Unify: Redesign complex information structures into intuitive UIs using the Salesforce Lightning Design System
• Customer centred journeys: Generate workflows, user journeys, and wireframes and high-to describe complex problems & processes
• Feedback & Research: With the support of researchers, operations and data analysts you will produce research findings to support design decisions. You will facilitate feedback reviews of prototypes to validate design concepts with end users.
• Work directly with developers: To turn wireframes and other visualizations into production ready prototypes based on Lightning components and patterns
• Quality assurance: Performs reviews of developed pages to ensure adherence to standards
• Workshop facilitation: Occasionally run and facilitate workshops with stakeholders and customers
• Unified Experiences & Market Localisation: You will work to define what parts of UX should be unified and what should be localized per market. You will create guidelines and help build a design framework for customer care that would allow for localisation when needed.

What we are looking for

• Skilled practitioner with expertise in the design, production and presentation of Salesforce user interface designs that support the needs of the customer
• Proven ability to effectively communicate abstract concepts to audiences that are not skilled in a UX discipline
• Demonstrated experience with human-centered design patterns and methodologies, including but not limited to Salesforce domain
• Detail-oriented self-starter with ability to work independently and as part of a team
• Working knowledge of design tools such as Figma
• Portfolio to show examples of Salesforce design work and other UX design work

Please upload or (preferably) link to your public or private online portfolio where you have documented your work and processes, your application will be prioritized.

Location

Volvo Cars Headquarters in Gothenburg or our Tech Hub in downtown Stockholm.