IT Operations Specialist For Shop IT i Solna

IT Operations Specialist for Shop IT

IT Operations Specialist for Shop IT, Espresso House Group

Do you thrive in a hands on IT environment where you can make a direct impact on infrastructure and service optimization? We are looking for an IT Operations Specialist for Shop IT to join the team at Espresso House, helping us deliver secure and reliable IT services across our Coffee Shops. Your focus will be on enhancing the performance and functionality of our IT services, ensuring a robust and secure IT environment.

Location:

About the role

As an IT Operations Specialist focusing on Shop IT at Espresso House, you will play a crucial role in ensuring a robust and secure IT environment. Your focus will be on enhancing the performance and functionality of our IT services, including in shop systems such as POS, network infrastructure, and digital signage across Coffee Shops. Reporting to the IT Operations Manager, your mission is to safeguard our IT environment and digitize workflows to meet evolving business needs.

You will work closely with internal teams and external providers, representing the IT department in key business initiatives and projects. By ensuring our infrastructure and systems run smoothly, you will help align IT services with the company goals while making continuous improvements.

Key responsibilities include:

• Diagnosing and troubleshooting IT applications to ensure optimal performance and minimal downtime
• Continuously monitoring services to enhance efficiency and reduce costs
• Ensuring the functionality of IT systems across all locations, including hardware deployment, setup, and maintenance
• Coordinating and executing small IT projects to support business objectives
• Implementing measures to improve service quality and efficiency, tracking success through user feedback and issue resolution
• Documenting IT processes and managing knowledge resources while educating users on new technologies
• Supporting compliance with IT security policies and practices

What we are looking for:

• More than 3 years of experience in IT support roles, with strong troubleshooting and problem solving abilities
• Solid technical knowledge in IT service delivery, with a focus on modernizing and securing IT infrastructure
• Hands-on experience in incident management and root cause analysis
• Strong customer service orientation with excellent communication skills
• Certifications such as CompTIA A+, Network+, Security+, MCSE, CCNA, or ITIL Foundation are a plus
• Familiarity with IT service management frameworks like ITIL, especially in a retail environment
• Excellent organizational skills, capable of managing multiple tasks in a fast paced operational setting
• A collaborative mindset and ability to work cross functionally within teams
• Understanding of service monitoring tools, performance metrics, and change management processes
• Fluency in business-level English and proficiency in one Nordic language or German