Process Architect i Stockholm

Do you want to be a driver in getting better control of our complete IT delivery?

We want to strengthen our process development capacity and are searching for a senior Process Architect to the process development team within Service Transition and Control within our Infrastructure & Operations division.

The importance of the section as a central hub is growing, as today's advanced sourcing mix and multivendor based delivery model requires strong process governance and support to ensure maximum efficiency and stability in our IT deliveries to business. You will work in an area that has global process ownership and a global delivery responsibility for a number of processes.

You will primarily take a responsibility within our global Change Management and Release & Deployment Management processes but you will also be a leader for other processes areas when it comes to driving implementations, establishing KPI:s and reports/dashboards in our ITSM system.

As Process Architect you are responsible for process design as well as implementation of the process within the IT business and for coordinating requirements on tool support for the process (such as requirements to our ITSM system ServiceNow).

To succeed in this role we believe you are a person who is experienced in implementing and optimizing cross functional processes and standardized ways of working. You have broad experience of the ITIL processes, and a deep understanding of the Change Management and Release Management processes.

You are good at visualizing benefits of the processes and describe their value to the business, and you know how to use KPI:s and reports as enablers when implementing the processes and motivating the stakeholders. You also have the ability to document and develop processes independently. You are able to work structured and methodically in a dynamic environment with high pace and constant changes.

H&M is an exciting place for an IT career! We open up at least one new store every weekday somewhere around the globe at the same time as we’re expanding online. This requires a lot from our IT-solutions with fun challenges along the way! We offer a dynamic and creative work environment where we as a team grow together. As one of the world’s largest fashion retailers we can offer you endless career opportunities.

Your responsibilities

The job of a Process Architect at H&M comes with a lot of responsibility – and lots of fun.

Your to do-list includes:

Take plans and responsibilities for activities that lead to increased efficiency, responsibility for management and design, the availability of relevant metrics, and to document, educate and inform about the process

Be responsible for the requirements on the tools (especially ServiceNow) that support the process

Represent your processes in various forums, assignments and projects, and support employees in the global change team continuously

Your skills

Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism.

And your skills include:

Project Management skills

High ability to train and educate others in the processes developed

Good analytical skills and an understanding of complex structures and processes

Knowledge about ITSM-systems, and experience on ServiceNow is a merit

Knowledge about Development Processes and their relations to operational ITIL processes

Good leadership skills

Good communication skills

This is a fulltime position based in Marievik, Stockholm and we require that you speak English and Swedish.

Sounds interesting? Here’s your chance for a career out of the ordinary!

For questions contact Magnus Jernberg at magnus.jernberg@hm.com.

We review applications continuously, please apply with CV and cover letter as soon as possible but at the latest January 14, 2018.

The IT department is an important part of the company’s business and carries out operations, software development and maintenance of the company’s systems and business applications. Our goal is to supply as cost efficient IT solutions as possible in order to offer our customers “Fashion and quality at the best price in a sustainable way”. The IT-department is located in Stockholm and Borås and conducts business virtually all over the globe. The H&M group includes in addition to H&M the brands H&M Home, COS, & Other Stories, Monki, Weekday, Cheap Monday and ARKET. As an IT-department, we work with all brands.

Keywords: Process, Architect, Process Architect, Service Management, Change Management, ITIL, ITSM, project management