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Seller Support for a New Project within H&M New Business i Stockholm

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Seller Support for a New Project within H&M New Business

Are you a true problem solver ready for a new challenge where you will make a big difference? Then you might be the Seller Support we are looking for!

H&M New business group currently consist of six separate brands: COS, & Other Stories, Monki, WEEKDAY, Cheap Monday and H&M Home. Our brands are facing rapid expansion and on top of this we are also actively working with various development projects to add new businesses to the New Business portfolio. Are you willing to be a key player for one of the most challenging projects ever made within the group, Project 12?

Overall role
 
As Seller Support you provide timely and accurate operational support and service to partners and our Customer Care team. You should find process improvements, develop internal documentation, and contribute to the team environment by creating and performing training for other areas of our business.

You will work closely together with other departments such as Customer Care, Key Account Management and Product Catalogue Administrators to resolve partners and customers’ issues and questions.

Main responsibilities
  • Ensuring the smooth daily operation of our business for customers and partners.
  • Supporting and educating other areas of the business particularly the Customer Care Team.
  • Case management and escalations.
  • Creation and continuous optimization in way of working.
  • Administrative tasks including documentation and reporting on results.
We are looking for

A Seller Support with a high ambition and energy to drive our business forward. You are a person who loves talking to new people and assisting where you can. You need to be able to inspire and coach others through your knowledge and we see that you have a passion for helping customers.

You will work in close collaboration with team members such as Customer Care, Buying and IT. Previous experience of working in a project is beneficial.

Requirements
  • Experience working with different business systems
  • Have excellent communication skills and ability to collaborate with different types of roles
  • Structured, flexible and innovative
  • A practical multitasker, who can focus on the detail whilst never losing sight of the bigger picture.
  • Be service minded       
  • Strong presentation skills
  • Excellent problem-solving skills
  • Experience in a B2B and B2C environment
  • Fluent in Swedish and English both verbal and written.
We offer you

A challenging role in an engaging workplace with great potential to influence and make a difference. We offer a work environment where culture and values play a big part in everything we do. We have a flexible attitude and we value an entrepreneurial spirit and we want every employee to take ownership of the brand success. We believe that a fun working place generates great results.

Do you want to join our digital journey and help us create our future?

Position is based in Stockholm, Sweden on a local contract. If you are interested, please attach your CV and cover letter. Application deadline is 2018-02-10. Questions about the position can be sent to Barry Steel, Barry.Steel@hm.com.

Publicerad den

26-03-2024

Extra information

Status
Stängd
Ort
Stockholm
Typ av kontrakt
Heltidsjobb (förstajobb)
Typ av jobb
Detaljhandel
Körkort önskas
Nej
Tillgång till bil önskas
Nej
Personligt brev krävs
Nej

Stockholm | Detaljhandel | Heltidsjobb (förstajobb)

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