In today’s world, change is the one thing you can count on. But whatever the future brings, our customers remain at the heart of everything we do.
We aim to be courageous and explorative in our approach to innovating better ways of delivering banking services – anytime, anywhere. This means you’ll have many opportunities to learn and grow as you build your career with us. Will you help us lead the way in creating great customer experiences?
We are looking for 2 new colleagues in the Marketing
Centre of Excellence, Channels and Media website team – 1 fluent in Finnish (preferably
based in Stockholm or Copenhagen) and 1 fluent in Danish, Swedish or Norwegian
(based in Stockholm or Copenhagen). Both candidates should have strong English
language skills
Your future responsibilities
As a Nordea open pages solution expert, you will
train, support and collaborate with the decentral web editors and content
owners of Nordea’s four Nordic customer websites for personal customers, small
and medium businesses and private banking customers.
You will achieve this by empowering the editors to
deliver relevant and expert content to the Nordea customers with your always high
quality training and advice on design and content guidelines as well as web
content optimisation possibilities.
You will also to a smaller extent be working hands-on
with web publishing yourself, although the messaging and content itself will
always be the content owner’s responsibility.
- Train editors in our content management tool (SDL Tridion), plus help optimising and ensuring guides and online training material of high quality.
- Editor support – including checking and answering requests in team common mailbox
- Collaborate, assist and spar with stakeholders across the whole organisation
- As an experienced user of web analytics tools and with passion for UX, you will support and drive the maturation of a data driven culture
- Coordinate and ensure legal compliance across Nordea’s open pages
We are currently 4 team members (and 2 students) in
our nordea.com team. We are responsible for developing and maintaining Nordea’s
corporate website, taking an overall group perspective of Nordea’s open pages, setting
up and running a web editor training academy for the shared web content
management system. You will be working closely with the Nordea.com web team members
and together strive for an omnichannel approach to exploit synergies and align
the brand and the customer journeys across channels.
Who you are
Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
You must be service-minded with strong technical
skills, quality-minded and have great digital communication skills. With your engaged
and well-organised personality and with proven ability to manage multiple types
of responsibilities in a fast-paced environment with critical deadlines, you
stay focused in stressful situations. You contribute to a positive and
collaborative team spirit with good humour and a positive ‘can do’
approach.
Your
background:
- Experience with web editor training and support
- Experience from working in a large corporation with many stakeholders from different backgrounds
- Excellent digital communication skills
- Knowledge of SEO, accessibility and content strategy is required
- Experience in working with SDL Tridion CMS or similar component based Web CMS would be an asset
- Comprehensive knowledge of the nordea.xx WEM solution would be a plus
- Experience with web analytics and in particular Adobe Analytics would be an advantage
- Some frontend code knowledge would be an asset
- Fluent English is a requirement
- Great understanding of web standards and knowledge of how to apply them to real-world solutions with excellent problem-solving skills as well as project management skills
- High UX and usability standards, plus prior experience and understanding of responsive web design
If this sounds like you, we look forward to welcoming
you to the team!
