Manager Fraud Loss Recovery Klarna Services i Stockholm

Manager Fraud Loss Recovery Klarna Services

Klarna is one of Europe's fastest growing and most exciting financial technologies (FinTech) company valued at over $2.5bn and we’re growing by 40% a year. Here at Klarna we are striving to become the world’s favourite way to buy. It is a bold objective, but we are well on course to achieving it.

 

Klarna is already operating in 18 markets and we plan to keep expanding. We serve 60 million consumers, work with 70 000 merchants and process more than a million transactions a day. We have some pretty heavy-weight investors including Visa, Sequoia Capital, Permira and Anders Povlsen.  

Unicorns are rare - and we are one of them! Unicorns are tech startups valued at over 1$Bn. Moreover, Klarna is listed 8th on CNBC most ‘disruptive companies in the world’ list for 2016, alongside Uber, AirBnB and coming above companies like Snapchat and Spotify - we are really starting to change the global world of payments.

Are you driven by managing and lead a team to be successful? Do you want to be a key player to ensure that Klarna Stop fraud and proactively shut down potential threats? Perfect - then you should join Klarna Services! Fraud Loss recovery is a part of Fraud Operations within Klarna Services, which acts as an internal insourcing department. Klarna strives to have customers shop anytime, anywhere with minimal hassle, which require a sound understanding of each individual customer - this is where you come in.

Klarna Services is now looking for a temporary replacement as Manager for Fraud Loss recovery due to parental leave. The position will be until 2019-10-15.

The fraud loss recovery team is one of Klarnas defences in combating online fraud. The team is accountable for the follow up of confirmed and suspected cases of fraud in all of Klarnas product portfolio. As a Manager for Fraud Loss Recovery you will have the opportunity to collaborate with a lot of internal, as well as, external stakeholders in order to make sure that we handle our errands as smoooth as possible.

In the role you will handle a lot of challenging assignments including:

• Manage, inspire and motivate a team of 5-6 Fraud Specialists.
• Work with your team to identify requirements, resolve errands and help drive decisions.
• Collaborate with stakeholders across the organisation, including Fraud managers, Commercial, Disputes, Product and Analytics to find the best approach for enabling business while combating fraud.
• Manage stakeholder expectations on KPI:s and business results

To be successful in the role:

• You have experience in successfully leading a team.
• You have strong business understanding and enjoy handling multiple tasks.
• You have great communication and networking skills, making sure that your stakeholders always knows what to expect and when.
• You are motivated by variation and a high paced environment with a strong drive for innovation and a smoooth way of working.
• You are solution oriented and probably interested in risk, fraud prevention, law proceedings and e-commerce.

Besides all of above, we will also offer you an international working environment filled with smart and ambitious colleagues. As an employee at one of Sweden’s fastest growing companies you will play an important role in taking Klarna to the next level. Please submit your CV and cover letter in English. We recommend you to apply as soon as possible as selection and interviews are held continuously.

We offer you an international working environment filled with smart and ambitious colleagues. We know that diverse teams are strong teams, and welcome those from all different backgrounds and experiences. Your role will make a difference, and you will be a player in a team that has a strong impact on the business result. As an employee at one of Europe’s fastest growing companies, you will play an important role in taking Klarna to the next level.