UX Researcher i Stockholm

UX Researcher

Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do. 

Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We're growing at 40% every year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify. 

User Experience Researchers work to drive product development and UX design based on user feedback. As part of the domain in Klarna focusing on finding, attracting and winning small-medium-enterprises in all of our core markets, you will have the unique opportunity to raise awareness on merchant needs in Klarna and fully integrate UX research in the development process of all our merchant touchpoints, with a focus on . 

What you will do

• Proactively drive user centric design in any digital touchpoints we build for our merchants in all markets.
• Focus on US Build up research infrastructure for the domain.
• Organize user research with merchants in different markets to validate and get insights on new concepts and ideas.
• Be the go-to person for the domain for questions and advice on research, qualitative and quantitative methods, customer understanding, and feedback loops. 
• Conduct, analyse, document, and act upon qualitative and quantitative research together with product managers, and designers.
• Play an active role in UX design. 
• Deepen the merchant types we work with to foster empathy, create real customer understanding, and guide development
• Advocate research findings to diverse audiences through written reports and oral presentations.

Who you are:

• You are passionate about understanding your customer and you will implement that understanding into our products and services.
• Self driven with effective organisational, interpersonal, communication, negotiation and collaboration skills.
• A degree in either Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Data Science or a related field, or equivalent practical experience.
• Minimum 2-3 years of work experience in an applied research setting.
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
• We see it as a plus if you have experience in quantitative data analysis, speak Swedish, or bring in E-commerce and financial experience.

Send over a CV in English. We recommend you submit your application as soon as possible as selection and interviews are held continually.