MTGCustomer Experience BI and Analytics Specialist i Stockholm

The Role:

Customer experience and churn management are identified as some of Viasat’s most important strategic areas, and the role of Customer Experience BI and Analytics Specialist is a very important part of this work. The role is crucial to ensure that Viasat have sufficient customer insights and that our strategic and operational decisions are based on the right analysis and data.

You are responsible for ongoing exploratory analysis to ensure adequate business development. Daily, you conduct in-depth analysis of customer behaviour with the aim of optimizing campaigns and processing by primarily existing customers (pricing, discounts, volumes, churn drivers, etc.).

Your role will include:

• Exploratory analysis and deep-dives into the Viasat customer base to understand how our customers behave and how this can be leveraged in order to drive business results
• Collaborate with various Viasat and NENT departments help quantify the potential of different initiatives, products and content rights
• Communicate findings and learnings to the larger organization to make sure everyone at Viasat knows who the customers are and how they use our products
• Participate in strategy and planning work

Skills & Experience:

We are looking for someone with very good analytical ability and understanding of customer processing and different analysis tools. Collaborative ability is important as the role requires close collaboration with the Customer Experience team as well as other departments such as NENT’s central BI function. The CEM BI & Analytics Specialist is passionate about extracting data and investigating to find relationships and deviations that Viasat can act on.

Preferably:

• Degree in business, economics, statistics, engineering or similar
• Experience working in business-driven analytical roles
• An understanding of central CRM concepts and KPIs (such as churn, customer lifetime value and net promoter score)
• Comfortable using Excel, Powerpoint and BI platforms (such as Tableau or similar)
• Experience working with large datasets using programming languages such as SQL, R or Python
• Knowledge of data visualization and basic statistical methods such as regression

As a person, you enjoy a dynamic entrepreneurial culture and are flexible, driven and possess the ability to widen your perspective and act strategically. You are expert on numbers and have the ability to see the bigger picture and in a simple way explain complex issues to others. Experience from working with business cases is a plus.

About the company:

Viasat is part of Nordic Entertainment Group, The Nordic region’s leading entertainment provider. We engage millions of people every day with our streaming services, TV channels and radio station, and our production companies create exciting content for media companies around the world.

Application

Apply by pressing the application button and attach CV and personal letter . For more information, contact Axel Olsson, Senior Recruiter, at axel.olsson@nentgroup.com We look forward to reading your application!