Who we are
Klarna’s mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.
Klarna was born in Stockholm in 2005 and today has 2000 employees working across Europe and the US. We currently serve 60 million consumers, work together with 90,000 merchants and process more than a million payment transactions a day. We are growing at 40% year on year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holsch Povlsen. We have strong partnerships with some of the world’s leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.
To find out more about what it's like to work at Klarna:
What will you be doing?
As Team Manager for the Swedish Dispute Resolutions team, you will lead the team and be responsible for personnel issues such as performance management and follow-ups, recruitment and improvement projects. You will be advising and coaching the employees and engage them in the everyday work. The team’s main duties include handling customers/merchant in and outbound emails and you will be the one making sure that this is working as smooth and efficient as possible.
You will have a lot of contact with stakeholders internally and externally and will be reporting to the Dispute Resolutions Process Manager Europe.
- Being responsible for the daily work in the team.
- Perform daily operational tasks within the team to support the team objectives/strategy.
- Daily coaching of the team in order to reach operational targets, where needed involve others (eg. QP).
- In the daily work, record process development suggestions, bring up for discussion on team meetings and lead the implementation of suggested improvements.
- Initiatives including wider process to be escalated to Process Manager.
Who are you?
You are a true leader, preferably with a couple of years of experience from working as a team leader or similar. You have been working with customer service for a few years and really enjoys being in an environment where you can contribute to the company’s relationship with merchants and customers. You are a true problem-solver who does not settle with an OK solution regarding processes or results - you want it to be perfect and beyond and have no problems to share your ideas for improvements. You can prioritise your work tasks and most importantly, you love being a part of your teammate's growth in their roles.
Notice, that this role is a parental leave cover role - with a possibility to become a permanent role.
You want to be a part of this journey? Send us your application today!
Language: You are fluent in English, Swedish is advantageous.
Start date: 7th of January