1st Line Agent - Finnish i Borås

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For our Customer Service Centre in Borås, Sweden, we are looking for employees who are excellent (both spoken and written) in the Finnish language.
H&M’s Global Customer Service is a omni-channel and multi brand organization with focus on the customer dialogue throughout the customer journey. We are present in all online markets, where we serve both online and store contacts from all brands within the H&M group. Today we have around 3000 employees and work at 11 locations all over the world.
Our Contact Centre is open 364 days per year with the opening hours:
Monday - Friday 07.00-21.00
Saturday - Sunday 09.00-19.00
(with exceptions for a few red days)
Your responsibilities
The job of an H&M 1st Line Agent comes with lots of responsibility – and lots of fun. Your to-do list includes:
Provide excellent customer service via our channels
Handle all customer contacts with interest and care
Continuously improve our processes by trying new ways to work
Be an ambassador for the brand in every contact
Your skills
Just like everyone at H&M, we believe you are a sales minded, social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities also include:
You are a good role model who lives up to H&M’s values
You are accurate and precise in your work
You are structured
You take own initiatives and find information when needed
You are a team player but also comfortable working independently
You have good communication skills and a passion for service
You can cope with high workload
You have good computer literacy
You have an interest in fashion and clothing
You are excellent in the Finnish language and have good level in English
Sounds interesting?
The contract is fulltime (40 hours/week) and includes working hours during evenings and weekends.
Please apply with your CV and Cover letter at our Career Site.
Questions will be answered by Patric Nilsson, or Sanna Sigstam,

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Extra information

Typ av kontrakt
Heltidsjobb (förstajobb)
Typ av jobb
Körkort önskas
Tillgång till bil önskas
Personligt brev krävs

Borås | Västra Götalands län | Detaljhandel | Heltidsjobb (förstajobb)

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