MTGJr Customer Experience Dialogue Manager i Stockholm

Are you our future customer data ninja? Are you the tech savvy person who people ask for assistance? Do you also have a strong sense of details combined with a passion for analytics? Excellent, we could have a match! Kickstart your career with Viaplay and apply for the role as Junior CX Dialogue Manager at our office in Stockholm.

The position

The Jr CX Dialogue Manager is responsible for executing activities that will drive usage and reduce churn. Digital only, of course. You will work with calendar driven communication on a day to day basis. As part of the Customer Experience team you will be creating moments that matter for our customers to make sure they want to stay as long as possible with us.

The challenge ahead

Based on our customer communication strategy you will initiate, build, execute and follow up on different activities. You will spend a lot of time in our advanced customer interaction software, Portrait Dialogue, defining target groups and setting all the business rules for the communication from start to finish. Responsibilities include:

• Build and execute activities in our CRM tool Portrait
• Understand and define target groups
• Follow up on executed activities, analyse and develop learning for future activities
• Initiate and implement targeted activities from start to finish, based on the customer strategy and customer lifecycle communication program
• Quality assurance of customer activities created by other team members

What we are looking for

We think you are a self-motivated, problem-solving and numbers-oriented person who loves creating the different pieces in a customer communication activity. We expect you to be structured and efficient and you believe that the devil is in the details. We also think that you have excellent analytical skills and that you are comfortable with using different tools and curious in finding new ways to use them.

• University or equivalent education
• Strong Swedish and English skills
• Understanding of databases and interest in working with customer insight data
• Excellent analytical skills

We want to hear from you

You will become part of an amazing company with great people, content and culture. If this feels like your kind of challenge, please apply and attach your CV and cover letter . If you have any questions you are very welcome to contact our recruiter Axel Olsson at axel.olsson@nentgroup.com