We’re looking for an Account Manager to join the Cash Management (CM) Customer Service team in Sweden. This is an opportunity for you to service and develop the daily Cash Management relationships with the largest and most demanding corporate customers in Nordea. You’ll have your own customer portfolio for which you have the responsibility for revenue retention and customer satisfaction.
In today’s world, change is the one thing you can count on. But whatever the future brings, our customers remain at the heart of everything we do.
That’s where you come in. Working with dedicated colleagues in an exciting, fast-paced environment, you’ll help meet our customers’ changing needs.
We aim to be courageous and explorative in our approach to innovating better ways of delivering banking services – anytime, anywhere. This means you’ll have many opportunities to learn and grow as you build your career with us. Will you help us lead the way in creating great customer experiences?
Your future responsibilities
You’ll join CM Customer Service, where the customer is at the heart of everything we do. Our purpose is to provide world class service and deliver great customer experience to Nordea's Wholesale customers. We focus on our customers' Cash Management needs and ensure that they receive optimal service and advice.
What you will be doing:
- Be responsible for a customer portfolio and the customer's operational agenda as part of the Cash Management customer team and in close cooperation with Cash Management Sales
- Build a close relationship through personal meetings and daily contact by mail and phone regarding daily business inquiries
- Support in building the team’s capabilities, mindset and ambitions to secure delivery
The role can be based in Stockholm or Gothenburg. Welcome to a team which delivers Service of World Class and always acts with the customer’s needs in mind.
Who you are
Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
Your profile and background:
- Experience and strong interest in Customer Service
- Understanding of Treasury and Liquidity management processes
- Experience in Cash Management, Transaction Banking or Corporate Treasury function would be considered an advantage
- Great interest in developing yourself and others
- Academic degree in Business/Finance
- Fluency in Swedish and English
- Great interest in digitalisation and new technology
If this sounds like you, get in touch!
