We are looking for a team leader to our newly established Savings & Investment Customer Contact Centre (SICCC). This is an opportunity for you to take on a vital role in developing the future Savings and Investment Service model in Nordea.
In today’s world, change is the one thing you can count on. But whatever the future brings, our customers remain at the heart of everything we do.
That’s where you come in. Working with dedicated colleagues in an exciting, fast-paced environment, you’ll help meet our customers’ changing needs.
We aim to be courageous and explorative in our approach to innovating better ways of delivering banking services – anytime, anywhere. This means you’ll have many opportunities to learn and grow as you build your career with us. Will you help us lead the way in creating great customer experiences?
Your future responsibilities
You’ll be managing a team of approximately 10 employees located in Stockholm and Oslo, who are responsible for engaging with existing and potential customers to maximise customer satisfaction from our savings & investment value propositions.
What you’ll be doing:
- Use your leadership competencies to motivate and engage a team of savings coaches to help Nordea’s customers become better investors by providing helpful, professional and knowledgeable service
- Coach and develop the staff to secure the right team to support our customers in an excellent way, while still being motivated to lean into operational work when needed.
- Ensure that the business strategy is implemented and transformed into concrete action plans and objectives for your team.
- Co-operate and effectively communicate with team members and other divisions within Wealth Management and Wholesale banking.
- Ensure that working procedures and routnines are updated acoording to latest product development, regulation, market practices, etc.
The role is preferably based in Stockholm, Copenhagen or Oslo.
Who you are
Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
Your profile and background:
- A Bachelor’s degree within the field, or a similar financial education
- A deep understanding and passion for savings and investment
- Excellent communication skills, with professional skills in English
- You have several years of experience from being a leader and are used to driving change processes and leading people remotel
If this sounds like you, get in touch!
