Product and Customer Experience Manager i Stockholm

This is the job…

…Do you want to define an entirely new market? We are looking for a Product & Customer Experience Manager who’s willing take the telecom industry into the 21^st century. We are looking for someone who believes that product design and customer experience are two sides of the same coin. In your role as our Product & Customer Experience Manager you will be responsible for inventing the next generation of connectivity services and prove to the competition what it means to deliver an amazing customer experience.
 

This is what you will do…

…We will win because consumers will LOVE using our services and that is where you come in. In this role you will be responsible for designing our commercial product offerings. Working closely with our Insights team you will invent better ways to deliver connectivity to our customers and improve on their user experience. Since we are heading into uncharted territory we will look to you to take us out of our comfort zone and challenge conformity. Finding new and innovative ways to deliver connectivity to consumers will be a part of your daily routine.
 

This is who you are…

…The ideal candidate is someone who believes that a great commercial product is a combination of innovation, convenience and relevance for our customers.

…You have experience in designing outstanding commercial products and an understanding of how to create the best customer journey to complement it. Simplicity and convenience for the customer are guiding principles for you and you are continuously looking for how to further improve the customer experience. 

…You have an entrepreneurial and innovative approach.

…We’re not afraid of doing things differently and neither should you be.

…Just like everyone at Tele2 you’re a team player who plays to win, energized by working together to solve problems and drive change.

This is what you have…

-          3+ years’ experience building customer-facing products.

-          Experience from a startup setting or a truly digital environment.

-          Extensive experience with data-driven product development and e-commerce.

-          Strong collaborating and communication skills and the ability to bring stakeholders and team together to work toward a common ambition.

-          Action-oriented, independent, self-starter. You are comfortable working in a dynamic, fast paced environment.

-          Ability to lead time-sensitive products with competing priorities with minimum guidance and high attention to detail.

-          A pure passion about delivering experiences that our customers love.