Technical solution and support engineer to E-Mobility i Stockholm (Solna)

You might think that the energy sector is boring, slow and old fashion. But you couldn’t be more wrong!

At Vattenfall we want to help our customers power their lives in climate smarter ways and free from fossil fuels within one generation. We believe that electric mobility will play a key role in a more sustainable society and in making transports fossil free. And the transformation has just started. The electric vehicles are finally entering the market! And they need to charge. Do you want to be part of an engaged and driven business unit, with the exiting assignment to provide the market with the necessary charging solutions to fuel the transformation? If you ever wanted to have the possibility to shape and form the foundation for an outstanding customer experience and a new business, this is the opportunity!

Are you the Technical Solution and Support engineer to E-Mobility Nordics we are looking for?

We are looking for the right person to join E-Mobility Nordics and to take our Support function to the next level. In this role you will be both building up processes and best practices that allows us to scale to the next level of customer excellence as well as handling support errands on a daily basis.

Responsibilities
• On a daily basis handle technical support errands that has past 1st line support
• Establish and uphold processes and routines for support errands
• Coordinate business partners to ensure excellent support management
• Develop of our support function to be able to scale-up the business
• Identify and remove impediments and run continuous improvements
• Build a collaborative, professional and customer oriented work flow and be part of the overall operational team for E-Mobility Nordics

Required qualifications
• Engineering education, Bachelor or MSc
• Excellent skills in creating long term customer relations
• Excellent skills in problem solving and in support management.
• Excellent skills in quality and continues improvement work.
• Excellent skills in establishing work routines and implementing processes in daily work.
• A business mindset and interest to develop a new business area.

Your profile
• You have the capacity to both be part of improving our support function, and to work on daily support errands.
• You have the customer on mind and strive to build excellence in customer experience
• You are a true team player with a positive mindset
• You are willing to take initiative, action and to deliver our customer promises, a true doer
• You are interested in technology and passionate about energy and sustainability
• Quality and professionalism lie close to your heart

What’s in it for you?
Within E-Mobility Nordics you will work in an open and dynamic working environment. We offer you a challenging and independent job where you can play a key role in shaping the future of our new business. You will be working in a focused and engaged team, and you can always count on support from committed colleagues. Welcome to apply!