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Centre Communication Manager i Borås

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Om tjänsten

Are you a business-driven person who is passionate about people? Do you thrive in a fast paced, creative and collaborative environment? Then you might be the one that we are looking for!
This is fulltime position with a permanent contract located in Borås, Sweden.
 
H&M’s Global Customer Service is a omni-channel and multi brand organization with focus on the customer dialogue throughout the customer journey. We are present in all online markets, where we serve both online and store contacts from all brands within the H&M group. Today we have around 3000 employees and work at 11 locations all over the world.
 
As a Communication Manager for our Nordic markets, you are responsible for the daily communications of the Centre to enable to provide an excellent Customer Service experience to all our customers. As a part of the Centre Management team, you support and inspire your colleagues by being a specialist in communication.
You will also work closely with the global communication team and lead a team of communication specialists who will be your direct reports.
 
Your responsibilities
As Communication Manager, your main responsibility is dedicated to communication within your Centre and also towards our customers within Customer Service;
Lead, develop and inspire a team of Communication specialists
Establish and follow up a way of working with the Communication team that ensures excellent Customer Service
Constantly secure and follow-up that we have excellent communication in place for all our Nordic Customers
Make sure that your team communicates all relevant information effectively to the correct stakeholders
Support the operational functions with  focus on communication to improve performance
Inspire employees about fashion, sales and excellent Customer Service
Represent a global mind-set concerning communication in the Centre
You are a specialist in how to communicate - advise people in the appropriate channel, audience and information
Communicate decisions in a timely and structured way
Communicate company goals, information and expectations in a clear and inspiring way
Collaborate with the Global Communication Manager to ensure a uniformed way of communication
 
Your skills
A degree in Communication or similar relevant educational background/job experience
Leadership experience
An excellent role model, with a humble mindset, who lives up to the H&M values 
An analytical mindset
A passion for excellent Customer Service
A capacity for strategic thinking and planning as well as decision making
A positive and coaching attitude, and a willingness to develop yourself and others
A team player but also comfortable working independently
Flexible and can cope with high workload as well as work to tight deadlines
Excellent in English, both written and spoken
 
Sound interesting?
Please apply with your CV and Cover letter at our Career Site by the 24th of March 2019 at the latest. Questions can be directed to Kirsi Pitkänen, .

Publicerad den

29-02-2024

Extra information

Status
Stängd
Ort
Borås
Typ av kontrakt
Heltidsjobb (förstajobb)
Typ av jobb
Detaljhandel
Körkort önskas
Nej
Tillgång till bil önskas
Nej
Personligt brev krävs
Nej

Borås | Detaljhandel | Heltidsjobb (förstajobb)