In this role, you have a chance to make a difference for the IT-organization at H&M in our quest to continue build a service oriented IT delivery. It is an opportunity for you who enjoy a high pace with big stakes, interacting with great and driven people and making things happen!
At H&M IT Infrastructure & Operations (I&O) is one of 8 IT divisions. I&O consists of 3 main areas which are Infrastructure Services, Service Management & Support and Business Solutions I&O, We are seated in Stockholm, Hong Kong and New York.
Workplace services, within Infrastructure Services, is now looking for a driven Service Manager to take responsibility for the service area Desktop. As Service Manager Desktop the responsible includes the service delivery areas Managed Desktop, Virtual Desktop and Application & Print. You will also lead a great team of Service Delivery Managers and work close with Workplace management team.
As a Service Manager you ensure we have the right services and agreements in place to deliver accurate and efficient IT Services to our customers within the H&M organization . This means you are responsible for the service portfolio within the area as well as the future roadmap and this is why your ability to see the whole picture and connect technology to business value is key.
You will be leading and coaching a team of Service Delivery Managers. Service Delivery Managers are responsible for the daily delivery from our vendors and make sure they deliver according to expectations and goals. The service development will be done in association with our vendors and Workplace architects. You will be working close to our customers in order to understand their future needs and make sure we are one step ahead. For this, your ability to communicate and motivate is one of the key ingredients for success.
H&M is an exciting place for an IT career! We open almost one new store every weekday somewhere around the globe at the same time as we’re expanding online. This requires a lot from our IT-solutions with fun challenges along the way! We offer a dynamic and creative work environment where we as a team grow together. As one of the world’s largest fashion retailers we can offer you endless career opportunities.
Your responsibilities
Your skills
This is a full-time assignment and the position is placed within the I&O division and located in Stockholm/Marievik. Travelling will now and then occur.
Sounds interesting? Here’s your chance for a career out of the ordinary!
The IT department is an important part of the company’s business and carries out operations, software development and maintenance of the company’s systems and business applications. Our goal is to supply as cost efficient IT solutions as possible in order to offer our customers “Fashion and quality at the best price in a sustainable way”. The IT-department is located in Stockholm and Borås and conduct business virtually all over the globe. The H&M group includes in addition to H&M the brands COS, Monki, Weekday, Cheap Monday, & Other Stories and H&M Home. As an IT-department, we work with all brands.
27-03-2024
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