IT Operations Technician

THE OPPORTUNITY

Kjell & Company is one of the largest omnichannel retailers of consumer electronics accessories in the Nordics, with operations in Sweden, Norway, Denmark, and China. Guided by our vision to improve people’s lives through technology, we combine strong technical expertise with a close connection to our customers.

We are now looking for an IT Operations Technician who will play a key role in ensuring stable, secure, and high‑performing IT operations across the Group. This is a hands‑on, business‑critical role where you work close to infrastructure, systems, and users, contributing to reliable day‑to‑day operations as well as continuous improvement.

You will be part of an experienced IT Operations team, working in a multi‑country environment where operational stability and availability are essential. Reporting to the IT Security & Operations Manager, you will collaborate closely with IT colleagues, end users, and external vendors to maintain and develop a resilient IT platform that supports the business.

YOUR KEY RESPONSIBILITIES

In this role, you will be responsible for the operational stability and availability of our IT infrastructure:

• Maintaining and supporting on‑prem server, storage, cloud, and network environments, including WAN/LAN, firewalls, switches, and access points
• Ensuring infrastructure stability through daily monitoring, patching, system health checks, backups, and disaster recovery
• Managing the hardware and infrastructure lifecycle, including installation, upgrades, maintenance, and decommissioning
• Handling operational incidents and troubleshooting, coordinating escalations with external vendors when required
• Supporting platform and identity services such as DNS, domains, certificates, Entra ID / Active Directory, and endpoint management platforms

Providing hands‑on onsite and remote IT support, including support for new store openings, relocations, asset handling, documentation, and travel to Group

WE BELIEVE YOU HAVE

We are looking for a technically skilled and operations‑focused IT professional who enjoys working close to both infrastructure and end users.

• Relevant education within IT or equivalent practical experience
• At least 3 years of experience in IT operations or infrastructure within business‑critical environments
• Hands‑on experience with servers, networking, and infrastructure operations
• Familiarity with virtualization, storage solutions, and distributed IT environments
• Experience working with Microsoft platforms such as Windows, Microsoft 365, and Entra ID / Active Directory
• Strong communication skills in Swedish and English, both written and spoken

As a person, you are structured, organized, and calm under pressure. You take ownership of your work, have a solution‑oriented mindset, and enjoy collaborating with others. You value operational stability, work proactively, and take pride in delivering reliable IT operations.

The role includes collaboration with external vendors and colleagues across the Group, and travel to other locations is a natural part of ensuring consistent IT operations and service delivery.

OTHER INFORMATION

We screen applications on an ongoing basis.

APPLY TODAY – we look forward to receiving your application.